Jose Delgado
923 Fox St, Bronx,NY
Summary
Experienced operations professional with several years of delivering planning and problem-solving to support scalable execution. Skilled in maximizing resource utilization to improve bottom-line profitability. Known for organized, systematic work and effective relationship building.
Overview
1
1
Language
12
12
years of professional experience
Work History
Personal Banker
Wells Fargo
New York, New York
11.2024 - Current
- Educated clients on banking products and services, fostering improved financial literacy and informed decision-making.
- Assisted customers with account openings and inquiries, enhancing overall customer experience at a major financial institution.
- Resolved customer concerns quickly to support high service standards.
- Performed regular follow-ups with clients, ensuring satisfaction with services and strengthening client relationships.
- Followed banking regulations and internal policies to maintain compliance.
Store Manager
AT&T
New York, New York
03.2019 - 09.2024
- Guided team in developing strategic plans that enhanced operational efficiency.
- Reviewed market trends to help shape decision-making and strategy development.
- Coached and trained team members to elevate job performance.
- Supported training programs that strengthened employee performance and engagement.
- Provided mentoring to junior staff on best practices and professional growth.
- Completed opening, closing, and shift-change duties to maintain daily operational standards.
Store Manager
footlocker
New York, New York
12.2014 - 12.2018
- Oversaw daily retail store operations, including staff scheduling, inventory control, and customer service.
- Monitored store performance metrics, including sales profitability and customer service ratings.
- Facilitated daily store operations and maintained high store standards.
- Developed team members through training and guidance to enhance daily performance.
- Provided coaching and feedback to employees while supporting long-term career growth.
Education
High School Diploma -
Satellite Academy HS
New York Skills
- Financial literacy
- Financial analysis
- Customer relationship management
- Product knowledge
- Staff training and development
- Team collaboration
- Effective communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Personal Banker
Wells Fargo
11.2024 - Current
Store Manager
AT&T
03.2019 - 09.2024
Store Manager
footlocker
12.2014 - 12.2018
High School Diploma -
Satellite Academy HS