Jose De Santiago
El Paso,TX
Summary
Experienced Pharmacy Technician Supervisor skilled in team collaboration, training, and workflow optimization. Achieved significant improvements in regulatory compliance and medication safety through effective staff management and process enhancements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
The Hospitals of Providence East Campus
El Paso, TX
04.2019 - Current
- Supervise daily pharmacy technician operations, ensuring compliance with regulatory standards and organizational policies.
- Supervise 15-20 pharmacy technicians and coordinated day-to-day assignments.
- Collaborate with Pharmacy Director and Supervisor to maintain daily operations.
- Manage the training and mentored pharmacy technicians on best practices and operational procedures to enhance service quality.
- Develop training programs for new technicians, enhancing team performance and knowledge retention.
- Manage technician scheduling and staffing to ensure adequate coverage, maintaining service standards.
- Manage and process technician payroll.
- Implement technician process improvements that increased workflow efficiency and reduced medication error rates.
- Help coordinate inventory management, optimizing stock levels through effective ordering and supplier relations.
- Collaborate with Pharmacy Director and Supervisor to streamline patient care processes and medication distribution workflows.
- Conduct technician performance evaluations, providing constructive feedback to promote professional development among team members.
- Help facilitate smooth communication between pharmacy staff and nursing staff and leaders to resolve discrepancies.
- Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
- Help recruit, hire and train all technicians, providing direct supervision, ongoing staff development and continuing education to technicians.
- Help conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated regulations.
Lead Pharmacy Technician
The Hospitals of Providence East Campus
El Paso, TX
04.2008 - 04.2019
- Oversaw daily pharmacy technician operations, ensuring compliance with regulations and safety standards.
- Staffed as a staff technician and controlled substance technician.
- Counted, measured, and compounded medications following standard procedures.
- Helped manage all controlled substance dispensing and auditing.
- Helped maintain proper drug storage procedures, registries, and records for controlled substances.
- Answered incoming phone calls and addressed questions from customers and hospital staff members.
- Helped stock, label, and inventory medication to keep accurate records.
- Trained and mentored junior pharmacy technicians on medication dispensing processes.
- Implemented workflow improvements to enhance efficiency in prescription processing.
- Helped manage inventory control, ensuring timely replenishment of pharmaceuticals and supplies.
- Helped develop standard operating procedures to streamline pharmacy operations and technician training practices.
- Supervised 10-15 pharmacy technicians and coordinated day-to-day assignments.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Managed and processed technician payroll.
Lead Pharmacy Technician
The Hospitals Of Providence Memorial Campus
El Paso, TX
01.2007 - 04.2008
- Helped oversee daily pharmacy technician operations, ensuring compliance with regulations and safety standards.
- Helped manage inventory control, ensuring timely replenishment of pharmaceuticals and supplies.
- Helped review prescriptions for accuracy, preventing medication errors and ensuring patient safety.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and hospital staff members.
- Helped supervise 20-25 pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with navigating systems and locating items.
- Helped enhance pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Pharmacy Technician
The Hospitals Of Providence Memorial Campus
El Paso, TX
09.2004 - 01.2007
- Managed medication inventory and ensured compliance with safety protocols.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Counted, measured, and compounded medications following standard procedures.
- Maintained patient records and processed prescription orders efficiently.
- Trained new staff on operational procedures and pharmacy best practices.
- Answered incoming phone calls and addressed questions from customers and hospital staff members.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with navigating systems and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided critical support in emergency situations, quickly gathering necessary medications.
Education
High School Diploma -
Bel Air High School
El Paso, TXCertified Pharmacy Technician -
Career Centers of Texas El Paso
El Paso, TXSkills
- Medication dispensing
- Pharmacy software proficiency
- Pharmaceutical calculations
- Pharmacy law compliance
- Workflow optimization
- Medication storage
- Problem-solving skills
- Team collaboration
- Patient confidentiality
- Pharmacy and customer records management
- HIPAA
- Manual and automated medication dispensing
- Sterile technique
- Inventory control
- Aseptic techniques
- Drug storage procedures
- Staff development
- New hire onboarding
- Report preparation
- Regulatory compliance
- Intravenous admixture preparation
- Pharmacy operations management
- Troubleshooting malfunctioning equipment
- Quality assurance and control
- Pharmacy operations
- Drug storage
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
- Operational efficiency
- Training and mentoring
- Employee supervision
- Self motivation
- Task prioritization
- Medical terminology
- Interpersonal skills
- Operations management
- Conflict resolution
- Goal setting
- Professionalism
- Staff management
- Schedule management
- Employee performance evaluations
- Strategic planning
- Multidisciplinary team collaboration
- Employee work scheduling
- Staff supervision
- Continuous improvement
- Adaptability
- Inventory management
Accomplishments
- Helped build, organize, train, and manage a new hospital pharmacy.
- Helped facilitate the implementation and training of a new automated medication dispensing cabinet (Omnicell).
- Helped facilitate the implementation and training of a new automated medication packager (PacMed).
- Supervised team of 15-20 pharmacy technicians.
Certification
- Certified Pharmacy Technician
- Registered Pharmacy Technician
- Sterile Compounding and Aseptic Technique Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician Supervisor
The Hospitals of Providence East Campus
04.2019 - Current
Lead Pharmacy Technician
The Hospitals of Providence East Campus
04.2008 - 04.2019
Lead Pharmacy Technician
The Hospitals Of Providence Memorial Campus
01.2007 - 04.2008
Pharmacy Technician
The Hospitals Of Providence Memorial Campus
09.2004 - 01.2007
High School Diploma -
Bel Air High School
Certified Pharmacy Technician -
Career Centers of Texas El Paso