Jose Diaz
Heritage Property Management
ALBUQUERQUE,NM
4
years of professional experience
Results-driven Bar Supervisor with expertise in staff management and service coordination. Proven ability to enhance guest experiences while ensuring health and safety compliance.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Work History
Bar Supervisor
1 Year 8 Months- Supervised daily bar operations to ensure compliance with health and safety regulations.
- Managed inventory levels, tracking supplies and ordering products as necessary.
- Trained new staff members on bar protocols and customer service standards.
- Developed and implemented efficient workflow processes to enhance service speed.
- Collaborated with management to create seasonal cocktail menus reflecting current trends.
- Resolved customer complaints effectively, maintaining high satisfaction rates.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
Bartender
3 Years 2 Months- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
1 Year 1 Month- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Education
High School Diploma
Skills
Upselling strategies
Schedule oversight
Staff management
Employee development
Food handling
Morale building
Service coordination
Performance improvements
Policy development
Health and safety compliance
Beverage making
Ordering supplies
Hygiene standards
Team collaboration
Issue resolution
Customer relationship building
Performance monitoring
Guest interaction
Safety awareness
Mixology expertise
Timeline
Bar Supervisor
Heritage Property Management
02.2025 - CurrentRead More
Bartender
El Patron New Mexican Restaurant
04.2024 - 05.2025Read More
Bartender
Santa Fe Dining
04.2022 - 06.2025Read More
Capital High School
High School Diploma
Read More