Jose Diaz
Chicago,IL
Summary
Dedicated and resourceful social services professional offering expertise in problem-solving, data analysis, and stake holders communication. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Senior Housing Supportive Services Specialist
AIDS Foundation Chicago
2020.12 - Current
- Manage a portfolio of 363 subsidized federal, state, and locally funded housing vouchers for individuals and families with a history of homelessness and chronic medical conditions by ensuring low vacancy rates with local coordinated entry providers and partner agencies.
- Provide case manager training, supervision, and technical assistance in the area of client & landlord engagement, policies & procedures, casenotes, assessments, records keeping, and data entry.
- Managed multiple data systems to ensure funding requirements through thorough records keeping, data entry, and systems management.
Health & Housing Outreach Case Manager
THE BOULEVARD
2018.09 - 2020.11
- Provide stabilization outreach case management services to participants who have issues related to homelessness by linking individuals to services that support health and housing goals leading to stability.
- Coordinate with housing subsidy providers to achieve client housing stability by developing individualized service plans that addresses a multitude of needs including physical, behavioral health, housing and employment.
- Related housing services include searching and identifying available housing options, landlord engagement, document collection, data entry, monthly home visits, conflict resolution, and harm reduction.
- Related health services include HIV/AIDS education, medical engagement, medication adherence, transportation, mental health and crisis intervention.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Bilingual Family Advocate
A SAFE PLACE
2015.01 - 2018.09
- Provide advocacy, counseling, information, referrals, and related services to survivors of domestic violence and human trafficking.
- Maintain, record, compile statistics and documents as required.
- Develop individual safety plans with clients, provide individual counseling around domestic violence issues, respond to callers accessing 24-hour hotline and provide services including crisis intervention and suicide prevention.
- Facilitate support groups and/or house meetings, assist with protective / restraining orders and other court matters.
- Coordinate local housing resources and arrange for emergency hotel and other housing services.
Education
Masters of Art - Teacher And Community Leaders
NORTHEASTERN ILLINOIS UNIVERSITY
Chicago, IL12.2017
Bachelor of Art in Interdisciplinary Studies -
NORTHEASTERN ILLINOIS UNIVERSITY
Chicago, IL12.2015
Skills
- Proficient in Microsoft Office
- Certified in HMIS, STARS & IM+CANS
- Trauma Informed
- Records Management
- Team Building & Training
- 40 hr Domestic Violence
- Quality Assurance
- Expert Problem Solving
- Project Management
- Process Improvement
- Stakeholder Communications
- Budgeting and Resource Management
- Performance monitoring
Languages
Spanish
Native or Bilingual
Timeline
Senior Housing Supportive Services Specialist
AIDS Foundation Chicago
2020.12 - Current
Health & Housing Outreach Case Manager
THE BOULEVARD
2018.09 - 2020.11
Bilingual Family Advocate
A SAFE PLACE
2015.01 - 2018.09
Masters of Art - Teacher And Community Leaders
NORTHEASTERN ILLINOIS UNIVERSITY
Bachelor of Art in Interdisciplinary Studies -
NORTHEASTERN ILLINOIS UNIVERSITY
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