Jose Diaz
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Contact Center and Customer Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inbound Sales Representative
Cenlar FSB
07.2016 - 02.2020
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Sales Associate
Sitel Group
10.2009 - 02.2016
- Engaged with customers to build rapport and loyalty.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Documented details of calls and customer interactions.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Education
High School Diploma -
Mars Area High School
07.1999
Jefferson Middle School
07.1994
Skills
- Technical support
- Sales expertise
- International sales support
- Report preparation
Accomplishments
- Promoted to Key Holder after only 3 months of employment
- Named “Employee of the Month” in February 2014
- Achieved SPH by completing 98.6% with accuracy and efficiency.
Certification
- SHRM Certified Professional (SHRM-CP)
- First Aid/CPR Certified
- Certified Business Analysis Professional (CBAP)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Inbound Sales Representative
Cenlar FSB
07.2016 - 02.2020
Sales Associate
Sitel Group
10.2009 - 02.2016
High School Diploma -
Mars Area High School
Jefferson Middle School