Hi, I’m
Jose Diaz
IT Support Specialist
Elkhart,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk Technician position. Ready to help team achieve company goals.
Overview
5
years of professional experience
Work History
Panel Solutions Inc
Customer Service
03.2022 - 08.2024
Job overview
- Managing incoming and outgoing customer communications (emails, phone calls, online inquiries)
- Entering orders and updating customer information using various software and systems
- Filing documents using various software and systems
- Providing invoices and quotes to customers as needed
- Providing excellent customer service and promptly addressing and resolving customer inquiries and concerns
- Maintaining organization and attention to detail in all tasks.
Mor Ryde
Material Handler
12.2021 - 03.2022
Job overview
- Ensuring that all work stations have thenecessary materials to meet daily production quotas
- Maintaining organization and proper storage of materials
- Utilizing scanner to record and track materials in company system
- Using company system to locate and distribute materials to workers as needed.
Brill Seating Inc
Machine Operator
08.2020 - 12.2021
Job overview
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Loaded raw material (fabric) into machine and unloaded finished products to keep manufacturing process running smoothly.
Plumrose JBS
Receiving area
09.2019 - 08.2020
Job overview
- Receiving and processing incoming materials
- Loading and unloading trucks
- Filling out paperwork for received materials
- Conducting inventory and tracking material levels
- Locating and retrieving materials as needed
- Scanning and documenting received and shipped products.
Education
Jimtown High SchoolElkhart, IN
High School Diploma
06.2020
Skills
- Fluent in English with strong verbal and written communication skills
- Native Spanish speaker, proficient in grammar, vocabulary, and comprehension
- Detail oriented
- Proficient in utilizing various Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook Experienced in creating documents, spreadsheets, presentations, and managing emails efficiently
- Open to learn new things or abilities
- Experience with Microsoft Operating systems (such as Windows10, Windows 11, etc…)
- Proficient using Linux distributions (such as Ubuntu, Mint, Parrot, etc…)
- Proficient setting up personal computers
- Extensive knowledge on computer hardware
- Problem Solving
- Basic knowledge of Windows Server
- Remote Desktop
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Linux
Windows Server
Windows OS
Quickbooks
Google Suite
Microsoft Office
Certification
- IT Support Fundamentals, Google - Oct 2024
- Introduction to Linux, Hack4u - Sept 2024
Timeline
Customer Service
Panel Solutions Inc
03.2022 - 08.2024
Material Handler
Mor Ryde
12.2021 - 03.2022
Machine Operator
Brill Seating Inc
08.2020 - 12.2021
Receiving area
Plumrose JBS
09.2019 - 08.2020
Jimtown High School
High School Diploma
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