Corin Fonseca Gonzalez
Decatur
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Dry Clean Super Center
Decatur
07.2022 - 08.2024
- Greeted clients and provided excellent customer service.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Provided superior customer service to all shoppers.
- Greeted guests and provided customer service support.
- Developed and implemented customer service policies to ensure quality customer service.
- Provided excellent customer service during deliveries.
- Prepared reports on customer service satisfaction surveys.
- Greeted customers and provided friendly customer service.
- Greeted patients and provided friendly customer service.
- Provided exceptional customer service at all times.
- Created customer service model used at multiple locations, resulting in increase in customer service ratings.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
- Provided customer service assistance when needed.
- Maintained high levels of customer service satisfaction.
Caregiver
Right At Home
Rhome
08.2023 - 01.2024
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Consulted with client care team to continually update care plans.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Recorded client status progress and challenges in logbooks and reports.
- Improved patient outlook and daily living through compassionate care.
- Accompanied clients to social events such as movies or plays.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted with meal planning to meet nutritional plans.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Administered prescribed medications on a timely basis following care plan instructions.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Supported bathing, dressing and personal care needs.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Followed care plan and directions to administer medications.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
Clinical Experience
Medical City Decatur
Decatur
01.2022 - 04.2023
- Supervised student nurses while they gain clinical experience in the hospital setting.
- Observed medical procedures in multiple departments to gain clinical experience.
- Attended regular team meetings to discuss patient cases and provide feedback from clinical experience.
- Engaged in clinical rotations across various departments to gain diverse experience.
- Observed physicians during clinical rounds for hands-on experience with patients.
Education
Certification -
Decatur High School CTE Program
Decatur, Texas05.2027
Certification -
Decatur High School CCMA Program
Decatur, Texas05.2027
Certification -
Decatur High School CPR Certificate
Decatur, Texas05.2026
Cosmetology License -
Wise County Weatherford College
Bridgeport, Texas05.2025
Diploma -
Decatur High School
Decatur, Texas05.2023
Skills
- Bilingual
- Quick Learner
- Relationship Building
- Emotional Awareness
- Critical thinking
- Problem solving
- Customer service
- Client assessment
- Training new staff
- Patient care
- Record keeping
- Compassionate communication
- Customer service understanding
- Customer service and support
- Team collaboration
- Medical documentation
- Care plan development
- Client communication
- Emotional support
- Time management
- Care planning
- Meal preparation
- Physical strength
- First aid and CPR
- Observational skills
- Assisting with mobility
- Adaptable and flexible
- Hygiene maintenance
- Confidentiality and privacy
- Professional boundaries
- Emotional resilience
- Transportation assistance
- Housekeeping
- Reliability and punctuality
- Problem-solving
- Incident reporting
- Records maintenance
- HIPAA compliance
- Records management
- Verbal and written communication
- Lifting and transferring
- Active listening
- Stress management
- Relationship building
- Respectful and compassionate
- Elderly care
- State regulations
- Cosmetology techniques
- Computer skills
- Calm under pressure
- Multitasking
- Problem resolution
- Fluent in English, Spanish
- Organization and time management
- PPE compliance
- Verbal communication
- Medical terminology
- CPR
- Appointment setting
- Vital sign monitors
- Client management
- Team building
- Sales techniques
- Effective communication
- Sanitation practices
- Sanitize tools
- Self motivation
- Cash handling
- Social skills
- Cross-selling services
- Attention to detail
- Payment processing
- Product knowledge
- Beauty tool sanitization
- Interpersonal skills
- Customer buying trends
- Client consultation
Languages
- English
- Spanish
Affiliations
- Cooking
- Baking
- Cleaning
- Shopping
- Hiking
- Traveling
- Reading
- Learning
- Improving skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Elementary
Certification
- Decatur High School, Decatur Texas — Diploma August 2019 - May 2023
- Decatur High School CPR Certificate, Decatur Texas — Certification - August 2022 - May 2026
- Wise County Weatherford College, Bridgeport Texas — Cosmetology License - August 2021 - May 2025
- Decatur High School CTE Program, Decatur Texas — Certification - August 2019 - May 2027
- Decatur High School CCMA Program, Decatur Texas — Certification - August 2022 - May 2027
References
References available upon request.
Timeline
Caregiver
Right At Home
08.2023 - 01.2024
Customer Service
Dry Clean Super Center
07.2022 - 08.2024
Clinical Experience
Medical City Decatur
01.2022 - 04.2023
- Decatur High School, Decatur Texas — Diploma August 2019 - May 2023
- Decatur High School CPR Certificate, Decatur Texas — Certification - August 2022 - May 2026
- Wise County Weatherford College, Bridgeport Texas — Cosmetology License - August 2021 - May 2025
- Decatur High School CTE Program, Decatur Texas — Certification - August 2019 - May 2027
- Decatur High School CCMA Program, Decatur Texas — Certification - August 2022 - May 2027
Certification -
Decatur High School CTE Program
Certification -
Decatur High School CCMA Program
Certification -
Decatur High School CPR Certificate
Cosmetology License -
Wise County Weatherford College
Diploma -
Decatur High School
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