Anette Lopez
Midvale,UT
Summary
Customer Service Specialist and Warehouse Associate experienced in materials handling and customer support in fast-paced environments. Achieved high customer satisfaction through effective resolution of escalated issues while delivering accurate inventory counts and maintaining detailed records. Committed to exceeding productivity and service objectives with a strong focus on teamwork and physical endurance.
Overview
6
6
years of professional experience
Work History
Customer Service
Whole Foods Market
Park City, Utah
06.2024 - Current
- An ambitious and reliable professional with experience in prominent retail companies, specializing in cashiering and customer service roles.
- Handled high transaction volumes while providing prompt responses to customer inquiries, enhancing overall customer experience.
- Demonstrated strong math skills by accurately processing transactions and leveraging electronic equipment, ensuring high attention to detail in customer service.
- Mentored staff on best practices for customer engagement and satisfaction, fostering a customer-centric team culture.
- Trained new cashiers on register operations and customer service skills.
- Proficient in maintaining store cleanliness and organization.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Performed daily opening and closing procedures for the register area.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Inspected incoming materials for damage.
Warehouse Worker
Home Goods Warehouse
Park City, Utah
01.2025 - 05.2026
- Maintained cleanliness and organization of warehouse to ensure efficient operations.
- Assisted team members with loading and unloading delivery trucks to support timely deliveries.
- Packaged products for shipment according to company standards.
- Collaborated with coworkers to streamline workflow processes, enhancing daily efficiency.
- Operated scanners, computers, and other equipment to track orders.
- Collaborated with coworkers to optimize workflow processes daily.
- Followed safety protocols to maintain a safe working environment.
- Maintained cleanliness and organization of warehouse environment.
- Inspected damaged goods prior to disposal or return to vendor.
- Assisted team members with packing and shipping orders accurately.
- Followed company procedures for inventory management and stock rotation.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
Stocker
Home Depot
Park City, Utah
08.2024 - 01.2026
- Stocked shelves with merchandise to ensure product availability and visibility.
- Supported inventory management by maintaining accurate stock levels and reducing discrepancies.
- Collaborated with team members to implement efficient stocking procedures and workflows.
- Monitored product expiration dates, ensuring timely removal of outdated items from shelves.
- Organized inventory in backroom for efficient access and replenishment.
- Participated in regular inventory counts to support accurate stock management.
- Facilitated stocking tasks by lifting materials of different weights. to facilitate stocking and inventory tasks.
- Tracked outgoing orders to provide shipping status to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Organized products in designated warehouse locations for easy access.
- Followed proper lifting techniques when moving heavy items manually or with mechanical assistance.
- Loaded and unloaded packages from loading dock to trucks.
- Handled packages safely while unloading and transporting.
- Followed company procedures for inventory management and stock rotation.
Customer Service Associate
Smith's Food and Drug
Park City, Utah
06.2020 - 07.2023
- Successfully handling large volume of transactions on the register, resulting in high customer satisfaction and accuracy of financial records Praised for customer service skills, consistently resolving customer queries in a timely and efficient manner. Regularly contribute to maintaining store cleanliness and
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Handled cash, credit, and mobile payments accurately during high-volume periods.
- Organization. often going beyond assigned role to ensure the store's appealing presentation and safe environment
- Processed cash transactions accurately, credit, and mobile payments accurately during high-volume periods.
- Resolved customer issues promptly, fostering customer satisfaction and loyalty.
Education
Criminal justice
Weber State University
Ogden, UTSkills
- Customer service, Food service, Communication skills, Restaurant experience, Bilingual, inventory management, warehouse skills
- Product stocking
- Fulfillment
- Order picking
- Shipping and receiving
- Shipping coordination
- Order fulfillment
- Quality control
- Team leadership
- Employee training
- Bilingual
- Computer training
- CRM
- Transaction processing
- Order verification
- Order logging
- Materials transport
- Audit counts
- Shipping tracking
- Pallet jacks
- Packing and crating
- Material handling
- Material handling equipment
- Shipping and receiving tracking
- Loading and unloading
- Package handling
- Customer relationship management
- Packing and labeling
- Boxing and labeling
- RF scanning devices
- Barcode scanning
- Workplace organization
- Problem solving
- Warehouse skills
- Food service
- Restaurant experience
- Communication skills
- Packing materials
- Picking accuracy
- Order picking and processing
- Picking accuracy
- Order verification
- Workplace organization
- Packing materials
Languages
Fluent in Spanish
Timeline
Warehouse Worker
Home Goods Warehouse
01.2025 - 05.2026
Stocker
Home Depot
08.2024 - 01.2026
Customer Service
Whole Foods Market
06.2024 - Current
Customer Service Associate
Smith's Food and Drug
06.2020 - 07.2023
Criminal justice
Weber State University