Daniela Rivera Velez
Worcester,MA
Summary
Dynamic and dedicated professional with a strong background in customer service at El Rincon Familiar & Catering. Bilingual and skilled in teamwork, I excel under pressure while ensuring quality patient care. Proven ability to enhance operational efficiency and maintain a positive environment, contributing to exceptional client experiences.
Overview
6
6
years of professional experience
Work History
Customer Service
El Rincon Familiar & Catering
01.2023 - 11.2025
- Enhanced team productivity by assisting with daily operational tasks.
- Adapted to flexible hours, including nights, weekends, and holidays.
- Streamlined kitchen workflow during peak hours through effective collaboration.
- Ensured food safety compliance by regularly sanitizing and inspecting work areas.
- Upheld cleanliness and organization to enhance food preparation safety and quality.
Office Assistant
Dra. Marie Velez, Psy.D
08.2020 - 12.2022
- Streamlined office operations by organizing patient files and maintaining records.
- Optimized client appointment schedules for improved time management and efficiency.
- Supported psychological assessments by preparing documentation for client reviews.
- Facilitated effective communication with clients regarding inquiries and appointment confirmations.
- Boosted office efficiency through organized files and a clean workspace.
Care Assistant
Private Residence
05.2020 - 10.2022
- Enhanced client comfort and dignity through compassionate daily living assistance.
- Documented health changes and communicated timely updates to family members.
- Provided emotional support and progress updates during family collaborations.
- Supported patient recovery by assisting with personal care and daily activities.
- Facilitated safe mobility by transferring patients between beds and wheelchairs.
- Engaged patients in conversations and activities while delivering personal care.
Education
Bachelor of Science - Nursing
Ana G. Mendez University
Gurabo, PRSkills
- Bilingual
- Customer service
- Teamwork and coordination
- Work under pressure
- Quality patient care
- Time management and punctuality
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service
El Rincon Familiar & Catering
01.2023 - 11.2025
Office Assistant
Dra. Marie Velez, Psy.D
08.2020 - 12.2022
Care Assistant
Private Residence
05.2020 - 10.2022
Bachelor of Science - Nursing
Ana G. Mendez University