Lillianna Cortez
College Park,GA
Summary
Resourceful and experienced Administrative Assistant offering expertise in customer service, meeting scheduling, travel arrangements, task prioritization and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service
AETC - Hartsfield Jackson Atlanta Airport
01.2020
- Assisting passengers (providing directions, assisting with flight information).
- Assisting with day-to-day airport operations.
- Helping passengers with any concerns and questions they may have.
- Spanish Interpreter
- Assisting Spanish speaking passengers and visitors with translation. (such as providing directions, assisting with flight information etc...)
- ACI ASQ field agent
- Collect ASQ surveys from passengers
- Assist with making sure data collection teams meet ASQ requirements/eligibility
- Collect survey data to assist with improving passenger satisfaction, business performance, and airport service quality.
BOBBY DODD INSTITUTE
01.2019
- Bilingual Customer service
- Maintained professionalism and respectfulness while greeting and helping customers.
- Answered phones helping patients get the medical supplies they need.
Customer Service
ALL N ONE SECURITY - Hartsfield Jackson Atlanta Airport
01.2021 - Current
- Assisting passengers (providing directions, assisting with flight information).
- Assisting with day-to-day airport operations.
- Helping passengers with any concerns and questions they may have.
- Spanish Interpreter
- Assisting Spanish speaking passengers and visitors with translation. (such as providing directions, assisting with flight information etc...)
- ACI ASQ field agent
- Collect ASQ surveys from passengers
- Assist with making sure data collection teams meet ASQ requirements/eligibility
- Collect survey data to assist with improving passenger satisfaction, business performance, and airport service quality.
Education
Associate's degree - Paralegal Studies
Georgia Military College
Fairburn, GA01.2018
Bachelor's degree - Legal Studies
Clayton State University
Morrow, GA01.2024
Skills
- Excellent planner and coordinator
- Microsoft Excel certified
- Microsoft Word expertise
- Executive presentation development
- Customer service professional
- Active listening skills
- Exceptional time management skills
- Detail-oriented
- Bilingual
- Notary
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
ALL N ONE SECURITY - Hartsfield Jackson Atlanta Airport
01.2021 - Current
Customer Service
AETC - Hartsfield Jackson Atlanta Airport
01.2020
BOBBY DODD INSTITUTE
01.2019
Bachelor's degree - Legal Studies
Clayton State University
Associate's degree - Paralegal Studies
Georgia Military College