Jose Diaz
Beach Park,IL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
2026
2026
years of professional experience
Work History
Manger
Paisano's Pizza & Grill
- Oversaw daily operations to ensure adherence to quality and service standards.
- Managed staff schedules, optimizing labor costs while maintaining service levels.
- Implemented training programs for new hires, enhancing team performance and customer satisfaction.
- Developed and maintained relationships with suppliers to ensure timely inventory replenishment.
- Streamlined workflow processes, reducing wait times and improving overall efficiency in service delivery.
- Led regular team meetings to communicate objectives, share best practices, and foster a collaborative environment.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Delivery Driver
Paisano's Pizza & Grill
- Navigated optimal delivery routes to ensure timely customer service.
- Utilized DoorDash app for order management and customer communication.
- Maintained high standards of vehicle cleanliness and maintenance for safe operations.
- Adapted quickly to changing delivery conditions and customer needs.
- Monitored traffic patterns to improve delivery efficiency and reduce wait times.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Delivery Driver
Uber Eats
2020 - Current
Delivery Driver
DoorDash
2020 - Current
- Navigated optimal delivery routes to ensure timely customer service.
- Utilized DoorDash app for order management and customer communication.
- Maintained high standards of vehicle cleanliness and maintenance for safe operations.
- Adapted quickly to changing delivery conditions and customer needs.
- Monitored traffic patterns to improve delivery efficiency and reduce wait times.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Driver
Uber And Lyft
2019 - 2022
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained high vehicle cleanliness and safety standards to enhance rider experience.
- Communicated effectively with passengers to provide exceptional customer service and support.
- Monitored app notifications and updates to adapt quickly to changing ride requests.
- Utilized GPS technology to optimize route planning and minimize travel time.
- Collected feedback from riders to identify improvement areas in service delivery.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Education
High School Diploma -
Amundsen
Chicago, IL06.1993
Timeline
Manger
Paisano's Pizza & Grill
Delivery Driver
Paisano's Pizza & Grill
Delivery Driver
Uber Eats
2020 - Current
Delivery Driver
DoorDash
2020 - Current
Driver
Uber And Lyft
2019 - 2022
High School Diploma -
Amundsen