Jose Diaz
Portland,OR
Summary
Goal-oriented professional with bilingual communication skills and cash handling expertise. Proven ability to provide exceptional customer service and collaborate effectively in fast-paced environments. Proven ability to work long hours in any type of climate. Fast learner always looking to move up in whatever position I'm in. Strong work ethic and willing to relocate anywhere in the U.S. to work.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales & Service Professional
Les Schwab Tire Center
Portland, OR
03.2025 - Current
- Assisted in inventory management by tracking stock levels and ensuring timely replenishment of products.
- Work in a fast paced environment.
- Responsible for smooth and timely movement of service bays.
- Install tires, diagnose different vehicle issues, test batteries, assist in brake & alignment shop performing alignments, brake jobs, suspension work,.
- Provide excellent customer service to instill trust and build relationships.
- Cash handling experience.
- Assist manager and assistant manager in hiring/firing procedures, meeting deadlines, and assisting in plans to achieve a profitable store
Sales and Service
Les Schwab Tire Center
Silverton, OR
08.2024 - 03.2025
- Worked effectively in fast-paced environments.
- Install tires and assist in brake & alignment work.
- Install tires on commercial applications such as, semi-trucks, dump trucks, and earthmoving equipment.
- Install tires on tractors, skid steers, backhoes, sprayers, and multiple agricultural equipment. Dry or "wet" applications such as calcium and bio-ballast.
- Install and repair tires on the road. OTR experience, speak with route customers to fulfill their tire needs, and finish multiple service calls in a span of a 10 hour work day.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Metal Worker
USMC Reserves
Springfield, OR
04.2019 - 03.2025
- Fabricated metal components using advanced welding techniques and precision tools.
- Led Marines on multiple welding projects by providing clear instruction, and safe work practices.
- Traveled to different states to fabricate and weld projects for branches such as the U.S. Army, and U.S. Navy.
- Performed different types of welding practices such as, MIG, Stick Welding, TIG Aluminum & Stainless, Oxy-Acetylene Welding.
- Experience in Oxy-Acetylene and Plasma cutting.
- Received an Honorable Discharge as a Corporal Of Marines.
- Served as squad leader, section head, and temporary platoon sergeant.
Assistant Manager
Les Schwab Tire Center
Temecula, CA
10.2022 - 09.2024
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff to enhance team performance and improve service delivery.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Sales and Service
Les Schwab Tire Center
Silverton, OR
08.2017 - 10.2022
- Excellent communication skills, both verbal and written.
- As an entry level employee, I installed tires of different type of vehicles, repaired flats, and conducted preventative maintenance work on vehicles such as rotates and routine inspections.
- Helped senior employees in counting and putting away inventory.
- Assisted management team in running for parts at different Les Schwab stores, or automotive dealers.
- Received monthly training to become a helpful asset to the store.
- Followed and applied verbal instructions to perform at a high fast paced level.
- Joined Marine Corps reserves after 2 years of employment and came back to work at same location.
Maintenance Crew Member
Oregon Garden Resort
Silverton, OR
06.2017 - 08.2017
- Developed preventive maintenance schedules for tools and machinery, reducing downtime incidents.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Installed new locks, door handles, and door closers.
- Installed and maintained plumbing and HVAC systems.
Team Member
Ace Hardware
Silverton, OR
09.2016 - 07.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems, processing transactions efficiently and accurately.
- Re-Key different types of locks.
- Repair and replace different types of door screens.
- Sharpened knives, and chainsaw blades.
- Mix different type of primer and paint applications.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Laborer Helper
F&P Construction (Out of Business)
Portland, OR
06.2016 - 09.2016
- Operated hand tools and power equipment for various construction tasks, adhering to safety protocols.
- Assisted skilled tradespeople with site preparation and material handling to ensure efficient project execution.
- Completed basic carpentry tasks such as framing walls, installing doors, windows, and trimwork for aesthetically pleasing results.
- Unloaded and stored construction materials.
- Maintained tools and equipment in good working condition.
- Cleared work sites of hazardous items.
- Removed debris and waste from job sites.
- Set up ladders and other access equipment.
Gas Station Attendant
Roth's Fresh Markets
Silverton, OR
06.2014 - 06.2016
- Operated fuel dispensers and ensured compliance with safety protocols.
- Processed cash transactions accurately and managed daily cash drawers.
- Trained new employees on operational procedures and customer service standards.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Cleaned up gas and other spills in accordance with spill procedures.
- Pumped gas for guests and took payments.
Education
No Degree - Criminal Justice
Chemeketa Community College
Salem, ORHigh School Diploma -
Silverton High School
Silverton, OR06-2016
Diploma - Metal Workers Course
School of Ordnance
Fort Lee, VA05-2020
Diploma - Marine Combat Training
School of Infantry
Camp Pendleton South, CA08-2019
Skills
- Goal oriented
- Friendly and helpful
- Strong Hands on worker
- Experience with air, electric, and gas powered tools
- Forklift certified
- Experience in simple welding techniques such as stick, MIG, TIG, and Oxy-Acetylene welding
- Bilingual (English & Spanish)
Certification
- TIA Level 300 Certified.
- Forklift Certified.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales & Service Professional
Les Schwab Tire Center
03.2025 - Current
Sales and Service
Les Schwab Tire Center
08.2024 - 03.2025
Assistant Manager
Les Schwab Tire Center
10.2022 - 09.2024
Metal Worker
USMC Reserves
04.2019 - 03.2025
Sales and Service
Les Schwab Tire Center
08.2017 - 10.2022
Maintenance Crew Member
Oregon Garden Resort
06.2017 - 08.2017
Team Member
Ace Hardware
09.2016 - 07.2017
Laborer Helper
F&P Construction (Out of Business)
06.2016 - 09.2016
Gas Station Attendant
Roth's Fresh Markets
06.2014 - 06.2016
No Degree - Criminal Justice
Chemeketa Community College
High School Diploma -
Silverton High School
Diploma - Metal Workers Course
School of Ordnance
Diploma - Marine Combat Training
School of Infantry