Jose Doporto
Pilot Flying J Travel Center
El Paso,TX
2
Languages
18
years of professional experience
Dedicated Cook trained in preparing ingredients and bases for soups, sauces and cook-to-order items. Meets all established specifications and follows standardized recipes to promote consistency and quality. Promotes excellent knife skills and strong knowledge of kitchen safety. Experienced detention officer with solid record over 14-year career. Diligently monitors entrances and exits, screens visitors and watches CCTV feeds for suspicious activities.
Work History
Assistant Manager/Customer Service Cashier
1 Year 2 Months- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Counted money in drawers at the end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enhanced store security by identifying and reporting suspicious activities.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Kitchen Prep Cook
2 Years 1 Month- Prepared and cooked food in exact quantities to meet orders.
- Organized and prioritized preparation of food items.
- Organized kitchen supplies to streamline food preparation processes. and prioritized preparation of food items.
- Cleaned kitchen work stations regularly to maintain hygiene standards. kitchen work stations periodically to prevent cross-contamination.
- Ensured compliance with all relevant food safety regulations during preparation and storage.
- Followed all safety and sanitation guidelines and regulations.
- Cleaned kitchen work stations periodically to prevent cross-contamination.
Detention Officer
4 Years 2 Months- Intervened during fights and disturbances to stop unauthorized behaviors and restore order.
- Inspected living areas and personal belongings regularly to detect and seize contraband.
- Observed detainees continuously to maintain safety and enforce facility rules.
- Monitored perimeters, gates and internal doorways during patrols and surveillance camera shifts.
- Responded to emergency situations to restore control and render aide to detainees and detention center personnel.
- Employed proven de-escalation techniques to peacefully resolve conflicts between detainees.
- Enforced facility rules and regulations consistently among the detainee population.
- Conducted regular headcounts to maintain accurate detainee counts.
- Responded to emergencies and altercations using appropriate restraint techniques.
Detention Officer
2 Years 8 Months- Intervened during fights and disturbances to stop unauthorized behaviors and restore order.
- Confirmed presence of each detainee by conducting regular headcounts.
- Attended regular training to maintain awareness of current processes and best practices.
- Maintained expertise in less-lethal weaponry to keep peace between potentially violent detainees.
- Intervened to manage conflict among detainees to diffuse tension between detainees and prevent escalation.
- Used restraint devices to minimize danger posed by high-risk detainees.
- Inspected locks, doors, and gates at correctional facilities to ensure security and prevent potential escapes.
- Followed proper procedures at all times to protect both detainees and staff.
- Monitored access points and camera feeds using security control panels to maintain situational awareness and ensure safety.
Education
High School Diploma
Skills
Customer service
Team leadership
Conflict resolution
Customer relations
Money handling
Time management
Attention to detail
Quality control
Food handlers card
Multitasking
Staff supervision
Problem-solving
Decision-making
Computer skills
Time management
Teamwork
Customer service
Languages
English, Fluent
Spanish, Fluent
Timeline
Assistant Manager/Customer Service Cashier
Pilot Flying J Travel Center
06.2025 - CurrentRead More
Kitchen Prep Cook
Castro Enterprises INC.
05.2023 - 06.2025Read More
Detention Officer
Doyon Security Services
12.2010 - 02.2015Read More
Detention Officer
MTC Corporation
04.2008 - 12.2010Read More
Del Valle High School
High School Diploma
Read More