Jose Esquivel
Houston,TX
Summary
Adept at enhancing customer experiences and boosting company reputation, I leveraged CRM software and patience to exceed service goals at Mister Car Wash. Skilled in up-selling and maintaining high satisfaction levels, my proactive approach resulted in significant customer retention and satisfaction improvements.
Overview
5
5
years of professional experience
Work History
CSA
Mister Car Wash
Houston, TX
07.2021 - 11.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Communicated information to customers about product quality, value and style.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Consulted with customers regarding needs and addressed concerns.
- Maintained accurate CRM database by entering and regularly updating client information.
- Informed customers about discounts and special offers on products they were interested in purchasing.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Strengthened customer retention by offering discount options.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries about the store's products or services.
Curbside Shopper
Walmart
Houston, TX
03.2023 - 07.2024
- Checked expiration dates on items prior to placing them in customer's cart and bag.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Communicated any discrepancies between customer orders and what was picked up to management.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Followed company policies regarding product returns, exchanges, and refunds.
- Maintained a clean and organized work area throughout the day.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
Picker
Amazon
Houston, TX
11.2022 - 02.2023
- Selected products and items from shelves and pallets for customer orders.
- Used handheld scanners to key in data for packages.
- Communicated with supervisors regarding any order issues.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Selected items from warehouse inventory based on order sheets.
- Adapted to various warehouse environments and product types.
- Utilized RF scanners to scan products accurately and efficiently.
- Weighed and measured products and materials to meet regulatory requirements.
- Verified accuracy of items picked, packed and shipped to customers.
- Operated pallet jacks and forklifts to move large orders.
- Worked efficiently to meet daily picking quotas.
Theatre Usher
America Cinema
Houston, TX
08.2019 - 10.2022
- Ensured aisles were clear of obstructions prior to show start time.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Assisted with setup of special events held at the theatre such as fundraisers or movie premieres.
- Performed light custodial duties such as sweeping floors, emptying garbage cans, cleaning restrooms.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Complied with health and sanitation practices and procedures.
- Distributed promotional materials such as flyers or brochures to advertise current events or upcoming shows.
- Maintained order during performances by monitoring audience behavior.
- Assisted patrons with handicaps to appropriate seating.
- Communicated effectively with co-workers when sharing important information or updates.
- Worked closely with box office staff to facilitate smooth transitions between shows.
- Collaborated with management team on various projects related to maintenance or operations of the facility.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Provided assistance with wheelchair access, seating requests and other patron needs.
- Answered questions from patrons regarding local attractions, restaurants, transportation services.
- Maintained positive working relationship with fellow staff and management.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Recognized security risks to properly handle situations.
- Inspected auditorium between shows for any potential hazards or damage.
- Greeted and assisted customers to foster positive experiences.
- Checked bags for prohibited items before allowing entry into the theatre.
- Determined authenticity and applicability of presented tickets.
- Managed emergency situations in a timely manner while adhering to safety protocols.
Education
High School Diploma -
Sharpstown Highschool
7405 Bissonnet St.06-2019
Skills
- Patience and tolerance
- CRM software usage
- Strong work ethic
- Performance tracking
- Goal oriented
- Up-selling and Cross-selling
Affiliations
- Athletic
- reader
Languages
Spanish
Native/ Bilingual
Accomplishments
- Art award
Timeline
Curbside Shopper
Walmart
03.2023 - 07.2024
Picker
Amazon
11.2022 - 02.2023
CSA
Mister Car Wash
07.2021 - 11.2024
Theatre Usher
America Cinema
08.2019 - 10.2022
High School Diploma -
Sharpstown Highschool