Jose Fernandez
New Hartford,NY
Summary
With a proven track record at AIG Domestic & International Ceded Reinsurance, I excel in data analysis and client management, enhancing operational efficiency by identifying trends and streamlining processes. My expertise in advanced Excel and performance monitoring has consistently driven improvements, showcasing my ability to deliver impactful insights and foster customer satisfaction.
Overview
22
22
years of professional experience
Work History
Senior Analyst - Treaty Setup
AIG Domestic & International Ceded Reinsurance
New York, NY
06.2013 - Current
- Analyzed data from various sources to identify trends and patterns.
- Created detailed reports that documented findings and presented recommendations to senior leadership.
- Coordinated with other departments to ensure accuracy of data collection and analysis.
- Identified needs of customers promptly and efficiently.
- Provided technical support for existing reports, dashboards or other tools.
Operations Supervisor
AIG International Risks Unit
New York, NY
09.2006 - 05.2013
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Underwriting Technician
AIG Financial Lines Insurance
New York, NY
09.2002 - 08.2006
- Processed requests for new policies, endorsements, cancellations and reinstatements.
- Reviewed and evaluated applications for accuracy and completeness according to established guidelines.
- Maintained records of underwriting activities in accordance with company procedures.
- Calculated premium rates based on customer information provided.
- Assisted customers with inquiries related to coverage options, policy changes and renewals.
Education
Bachelor of Arts - Business Administration
Fordham University
Bronx, NY05-2002
Skills
- Performance monitoring
- Analytics program experience
- Client management
- Advanced Excel
- Data analysis
- Report preparation
- Portfolio valuation
- Scenario planning
Languages
Spanish
Native/ Bilingual
References
Desroy Anthony (347) 224-0410
Blaise Simonetti (732) 740-7335
Tarun Sethi (908) 432-9505
Timeline
Senior Analyst - Treaty Setup
AIG Domestic & International Ceded Reinsurance
06.2013 - Current
Operations Supervisor
AIG International Risks Unit
09.2006 - 05.2013
Underwriting Technician
AIG Financial Lines Insurance
09.2002 - 08.2006
Bachelor of Arts - Business Administration
Fordham University
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