Jose Fernandez
Spring Hill,KS
Summary
Professional leader with proven success at New Concept Auto Service, enhancing customer satisfaction and driving sales through expert product knowledge. Skilled in problem resolution and fluent in Spanish, I excel in fostering long-term relationships and achieving high customer retention rates through tailored solutions and transparent communication.
Overview
12
12
years of professional experience
Work History
Sale's Advisor
New Concept Auto Service
12.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing relationships with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Customer Sales Advisor
Fantastic Floors
10.2017 - 11.2022
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Handled negotiations with confidence, securing favorable terms for both the organization and its clients.
- Achieved high levels of customer retention by providing great costumer service.
- Negotiated with contractors and vendors to secure best possible pricing for job estimation.
Lawn Care Crew Leader
ADKI GROUP
01.2016 - 10.2018
- Implemented environmentally friendly practices in lawn care treatments
- Stayed up-to-date on company procedures.
- Demonstrated attention to detail, consistently delivering pleasing results in line with client expectations.
- Assisted with the training of new crew members, ensuring they quickly became productive members of the team.
Store Manager
Ihop
01.2013 - 12.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
GED -
Olathe North High
Olathe KS 05-2010
Skills
- Sales experience
- Customer service experience
- FLUENT IN Spanish
- Employee management
- Critical thinking
- Problem resolution
Languages
Spanish
Native or Bilingual
Interests
- Volunteering
- Camping
- Outdoor Recreation
- Music
Timeline
Sale's Advisor
New Concept Auto Service
12.2022 - Current
Customer Sales Advisor
Fantastic Floors
10.2017 - 11.2022
Lawn Care Crew Leader
ADKI GROUP
01.2016 - 10.2018
Store Manager
Ihop
01.2013 - 12.2016
GED -
Olathe North High
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