JOSE FERRER
Tampa,FL
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the next team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Walgreen's Pharmacy
06.2021 - Current
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts in pharmacy and throughout the store on a daily bases.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Handled day-to-day shipping and receiving.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Shift Leader
Walgreen's Pharmacy
05.2021 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Manager
McDonald's
10.2016 - 02.2021
- Worked in collaboration with other team members to achieve success
- Utilized strong decision-making and problem-solving skills
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Planned and managed meetings and special events to support company needs
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
EMT
Emergencias Medicas Estatal
08.2014 - 12.2014
- Acted as a dedicated team leader and took action when necessary.
- Remained flexible and adaptable in order to better serve the community.
- Delivered emotional support to patients and families.
- Provided patient care according to clinical protocols and safety requirements.
- Observed patient behavior to report changes to medical personnel.
- Assisted with lifting and moving patients.
Education
EMT -
Universidad Interamericana De San German
P.R.05.2015
High School Diploma -
Monserrate De Leon Irrizary
Cabo Rojo , P.R.05.2013
Skills
- Ability to Work in a Team
- Ability to Multitask
- Adaptability
- Customer Service
- Communication Skills
- Ability to Work Under Pressure
- Bilingual
- Dependable and Reliable
References
References available upon request
Certification
Certified Pharmacy Technician
Immunizer
Languages
Spanish
Native or Bilingual
Timeline
Inventory Specialist
Walgreen's Pharmacy
06.2021 - Current
Shift Leader
Walgreen's Pharmacy
05.2021 - 06.2021
Manager
McDonald's
10.2016 - 02.2021
EMT
Emergencias Medicas Estatal
08.2014 - 12.2014
Certified Pharmacy Technician
Immunizer
EMT -
Universidad Interamericana De San German
High School Diploma -
Monserrate De Leon Irrizary
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