Jose Flores
San Juan Capistrano,CA
Summary
Dynamic Store Manager with a proven track record at O'Reilly Auto Parts, excelling in customer service and staff management. Enhanced customer satisfaction through effective training and mentoring, while optimizing inventory control. Skilled in problem-solving and relationship building, fostering a positive environment that drives sales and improves team performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Store Manager
Oreilly Auto Pats
Lake Forest, CA
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Interacted well with customers to build connections and nurture relationships.
Server
Laguna Cliffs Marriott
Dana Point, CA
07.2016 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
San Juan Hills High School
San Juan Capistrano, CAGeneral Studies
Saddleback College
Mission Viejo, CA2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Staff management
- Relationship building and management
Timeline
Store Manager
Oreilly Auto Pats
08.2023 - Current
Server
Laguna Cliffs Marriott
07.2016 - 05.2025
San Juan Hills High School
General Studies
Saddleback College