Jose Fontanez
Polk City,FL
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
13
13
years of professional experience
Work History
Trainer
AllianceRx Walgreens Prime
Orlando, FL
09.2012 - 03.2022
- Trained new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and trained in class and remotely.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Ensure Training Equipment is in working order.
- Used wide variety of teaching tools, role playing, group activities, learning videos to deliver training programs that engages learners.
- Work with subject matter experts and instructional designers to regularly update content ensuring materials and training delivery reflects current organizational processes and resource capabilities.
- Tracked attendance and progress against goals for each participant.
- Quickly adapted training plans for client needs in order to keep timelines.
- Assessed student needs to develop effective training plans.
- Measure post training performance gaps to identify opportunities for continuous improvement.
- Ensure new hire retention rate of 90 percent or hire.
Patient Advocate
Curascript Pharmacy
Orlando, Florida
09.2009 - 09.2012
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Collected and reviewed patient information to assess eligibility for special programs.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Managed over 50 inbound and outbound calls per day
Education
No Degree - Business Administration
Kingsborough Community College of The City University of New York
Brooklyn, NYGED -
William E Grady HS
Brooklyn, NY06.1988
Skills
- Course Materials Development
- Group Discussion Facilitation
- Training Method Development
- Virtual Learning Management
- Class Lecturing
- Role Playing
- Class Scheduling
- Team Exercises
- Verbal and Written Communication
- Corporate Training Programs
- Adult Learning Theories
- Compliance Training
- Microsoft Office
- Coaching and Development
Languages
Spanish
Full Professional
Timeline
Trainer
AllianceRx Walgreens Prime
09.2012 - 03.2022
Patient Advocate
Curascript Pharmacy
09.2009 - 09.2012
No Degree - Business Administration
Kingsborough Community College of The City University of New York
GED -
William E Grady HS