Jose Frias
Alexandria,VA
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 10 years of progressive IT experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Help Desk Support Specialist
National Technical Information Service
Alexandria, VA
01.2011 - 06.2017
- Provide Technical support to customers who need advice assistance, and training in applying hardware and software systems.
- Perform set-up, configuration, installation imaging, and testing new or upgraded IT hardware/ software, PCs/laptops, printers, networks devices, switches, servers, routers hub, and connectivity Apply any needed patches and security policies, perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
- Support users, email clients and services, print/file servers, network connectivity, cabling remote access, user permissions, file backup, operating system upgrades, and moves/adds/changes. Research, evaluate and provide feedback on problematic trends and patterns in customer support requirements.
- Troubleshoot and correct miscellaneous IT Operations Issues. Conduct technical requirements identify/collection, deploy IT equipment through the established inventory management process.
- Provide support for NTIS’ information technology Infrastructure and work on IT Operations Infrastructure projects either independently or in conjunction with other IT personnel.
- Document technical activities in requirements, design, and implementation specifications, user documentation, and other specification. Provide telephone, drop-in, and ticket-based (OnTime) support for employees needing help with technical issues on-site and remotely.
- Support the SSA contact to set up the workstation and configuration of all the SSA machines and shipping systems and support t the SSA user software.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Brokedown and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed new desktop systems and migrated data to new machines.
- Responded to inquiries by phone, email, and walk-up requests.
- Provided end-user system and equipment training.
- Patched software and installed new versions to eliminate security problems and protect data.
Information Assurance Specialist /Multimedia Specialist
Army Management Staff College
Fort Belvoir, VA
06.2007 - 01.2011
- The point of contact for all aspects of Information Assurance, computer network defense, network security, video teleconferencing, multimedia processing, and data networks within Army Management Staff College multimillion-dollar IT enterprise.
- Provides technical research, design, installation, configuration, and integration of the latest commercial technology with existing communications infrastructures.
- Manages technical security antivirus software patches, conducts vulnerabilities scans, and electronic system-wide pushes of new technologies implemented across the Army IT Enterprise.
- Develops technical solutions ensuring coordination with site technicians, recommending equipment procurement, scheduling, and presenting updates to senior management.
- Responsible for identifying and supporting IA certification, accreditation, and security issues.
- Maintains extensive, up-to-date knowledge of the community data network architecture.
- Responsible to ensure that network resources, including websites and community mail sites, are secured and updated. Coordinates the information assurance/information systems security training requirements for network devices
- Monitored computer virus reports determining when to update virus protection systems.
- Carried out day-to-day duties accurately and efficiently.
- Maintained equipment in good working order for AMSC-wide use.
- Conducted security audits to identify vulnerabilities
Education
Associate of Science -
Northern Virginia Community College
Annandale, VAAWS Cloud Practitioner - Not Certified
Digital Cloud Training
Certification - CompTia A + Certification
Pearson IT Certification
01.2019
High School Diploma -
Cardoza High School
District Of Columbia06.1990
Skills
- Team Collaboration
- Software Management
- Startup and Shutdown Management
- User Support
- System Testing
- CompTIA A Certification
- Permissions and Access Control
- Remote Conferencing Support
- Self Motivation
- Attention to Detail
- Documentation and Recordkeeping
- Quick Learner
- Mobile Device Management
- Cloud Management
Timeline
Help Desk Support Specialist
National Technical Information Service
01.2011 - 06.2017
Information Assurance Specialist /Multimedia Specialist
Army Management Staff College
06.2007 - 01.2011
Associate of Science -
Northern Virginia Community College
AWS Cloud Practitioner - Not Certified
Digital Cloud Training
Certification - CompTia A + Certification
Pearson IT Certification
High School Diploma -
Cardoza High School