Jose Fuentes Cruz
Verizon Wireless
State College,PA
8
years of professional experience
Dynamic leader with over four years of experience in retail management, specializing in team guidance and complex project management to achieve strategic objectives. Proven track record of driving sales growth while ensuring operational excellence through efficient processes and high standards. Recognized for fostering a collaborative environment that promotes teamwork and adaptability in the face of evolving challenges, complemented by strong skills in inventory management, customer service, and staff training. Committed to enhancing the shopping experience and optimizing store performance to align with organizational goals.
Work History
Store Manager
1 Year 11 Months- Assisted customers with technical issues via phone and chat support.
- Diagnosed problems with devices and network services efficiently.
- Provided product information and troubleshooting steps to customers.
- Troubleshot customer inquiries related to software and hardware issues.
- Maintained cleanliness and organization of sales floor areas.
- Supported inventory management through regular stock checks.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Key Holder
1 Year 11 Months- Managed store opening and closing procedures to ensure security and compliance.
- Assisted customers with product selection and provided personalized recommendations.
- Trained new staff on operational procedures and customer service standards.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Processed transactions efficiently using point-of-sale systems.
- Organized merchandise displays to enhance product visibility and appeal.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Key Holder
8 Months- Managed store opening and closing procedures to ensure security and compliance.
- Assisted customers with product selection and provided personalized recommendations.
- Trained new staff on operational procedures and customer service standards.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Collaborated with team members to create a welcoming shopping environment.
- Assisted in general housekeeping to maintain store image.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Passenger Service Agent
3 Years 1 Month- Provided excellent customer service to passengers during check-in and boarding processes.
- Assisted passengers with luggage handling and special requests efficiently.
- Coordinated with crew members to ensure timely departures and arrivals.
- Managed boarding procedures, ensuring compliance with safety regulations.
- Utilized reservation systems to confirm flight details and assist travelers.
- Trained new staff on operational procedures and customer service standards.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor of Nursing - Online Bachelor Degree
Skills
Customer service
Problem diagnosis
Patient care
Team collaboration
Technical troubleshooting
Time management
Inventory management
Effective communication
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Team leadership and coaching
Outstanding communication skills
Languages
English: Full Professional
Spanish: Native/Bilingual
Timeline
Store Manager
Verizon Wireless
09.2024 - CurrentRead More
Key Holder
Sephora
01.2022 - 12.2023Read More
Key Holder
Hollister.Co
05.2021 - 01.2022Read More
Passenger Service Agent
Spirit Airlines Inc.
03.2018 - 04.2021Read More
El Redentor High School
Read More
Chamberlain University
Bachelor of Nursing from Online Bachelor Degree
Read More