Jose Galvan
Henderson,NV
Summary
Experienced customer service professional with a strong background in social media content moderation, including work with companies like TikTok and Uber. Well-versed in rideshare and delivery services, as well as managing a personal photography business. Bilingual in English and Spanish, with the ability to effectively communicate with a diverse customer base. Engages with customers daily, ensuring their needs are met with professionalism and efficiency. Seeking a dynamic opportunity that fosters growth, learning, and meaningful contributions to a team. Committed to delivering high-quality service with professionalism, adaptability, and a passion for excellence.
Overview
9
9
years of professional experience
Work History
Photography/Videography
Kold Studio
01.2017 - Current
- Developed content for local social media businesses.
- Strong computer and social media knowledge such as Youtube, Instagram, and TikTok.
- Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize the final product.
- Professional real estate photography.
- Prepared and performed advanced photos/videos. projects for use with feature pieces with Adobe, Final cut pro.
- Performed advanced computer processing of images for assignments.
- Planned and prepared for on-location shoots.
- Completed detailed photo/video shoots at indoor and outdoor venues.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Selected and set up appropriate props, backdrops, and lighting.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
- Scheduled and booked locations for photoshoots, working collaboratively with clients and contacts.
Rideshare Driver
Uber
05.2022 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Social Media Content Moderator
TikTok, Telus International
11.2021 - 11.2022
- Managed content distribution to online channels and social media platforms.
- Moderate 500+ uploaded videos daily maintaining company guidelines and principles.
- Used content management system to analyze user guidelines.
- Utilized analytics and site metrics to determine areas of improvement.
- Conducted editorial meetings with staff members to collaborate
- Memorized 200+ company guidelines and implemented them on daily uploaded social media videos.
- Used content management system to analyze user engagement and control uploaded content.
- Maintained content regulations to schedule and deliver company deadlines.
Service Shopper/Delivery Driver
Instacart
02.2018 - 04.2022
- Assisted and informed all customers through text and phone calls
- Completed on-time deliveries by choosing the best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customers directly or on doorsteps and business offices.
- Communicated customer complaints, requests, and feedback to company management for a swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times via messaging and phone calls.
- Kept detailed records of completed or in-progress deliveries using hand-held devices.
- Determined thequickest and safest routes for delivery by using effective planning and organizational skills.
Customer Representative/Track Assistant
Pole Position Raceway
08.2016 - 01.2018
- Independently worked and collaboratively alongside a team to resolve customer concerns
- Managed Receiving new guest names and information and recorded them into the system.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained a courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Reviewed and applied changes to customer account profiles.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2017
Skills
- Ability to Lift 50 Pounds
- Customer Service
- Bilingual (English/Spanish)
- Efficiency and Time Management
- Safe Driving Practices
- Interpersonal Communication
- Multitasking abilities
- Flexible & Adaptable
- Adobe Premiere Pro/ Final cut pro
- Adobe Lightroom Software
- Social Media Content Creation
- Technical Digital Camera Experience
- Photography
- Videography
- Detailed content editing
Accomplishments
TikTok social media content moderation partnership, successful ccsd board trustee campaign video, professional citywide real estate and local business product photography.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Rideshare Driver
Uber
05.2022 - Current
Social Media Content Moderator
TikTok, Telus International
11.2021 - 11.2022
Service Shopper/Delivery Driver
Instacart
02.2018 - 04.2022
Photography/Videography
Kold Studio
01.2017 - Current
Customer Representative/Track Assistant
Pole Position Raceway
08.2016 - 01.2018
High School Diploma -
Las Vegas High School
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