Elizabeth Donlon
Spring
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Tractor Supply Company
Montgomery
04.2024 - Current
- Helped in exceeding our monthly sales goals.
- Lead by example with customer service and raised our ranking number from 62% to 90% in the span of two months.
- Trained and developed team members to enhance customer service skills.
- Engaged with customers to address inquiries and resolve issues promptly.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed opening and closing procedures
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised daily store operations and ensured compliance with company policies.
- Reviewed and edited timesheets through Kronos
- Interviewed potential candidates
Preschool Teacher
The Sherwood Academy
Magnolia
08.2022 - 04.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Team Leader, Sales Operations
Tractor Supply Company
Tomball
02.2021 - 08.2022
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Managed inventory processes ensuring optimal stock levels across locations.
- Coached team members on best practices for achieving success in their roles.
Assistant Store Manager
Lane Bryant
06.2014 - 07.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Office Assistant
Crossroads Services
Hockley
04.2017 - 08.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Managed Payroll using ADP
- Managed incoming calls and directed inquiries to appropriate personnel promptly.
- Maintained filing systems and ensured documents were easily accessible.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Gained experience with tools like PeachTree accounting and Microsoft office.
- HVAC equipment sales
Kitchen Staff Member
Main Street Crossing
Tomball
01.2013 - 01.2014
- Prepared ingredients and maintained cleanliness in kitchen areas.
- Assisted chefs in meal preparation and cooking tasks.
- Operated kitchen equipment, ensuring proper use and safety protocols.
Education
Lone Star College System
Spring, TX 08.2014 - 09.2025
Homeschool
Skills
- Team Management Understanding
- American Sign Language Proficient
- Managing Operations and Efficiency
- Disciplinary Action
- Customer Transactions
- Customer Inquiries
- Customer Accounts Management
- Credit Card Transaction Processing
- Inventory Accuracy
- Team Relationships
- Situational Awareness
- Guest Relations
- Team Meetings
- Loss Prevention Goals Monitoring
- Propane Certified
- Safe Moving Operations
- Forklift Operator Certification
- Loading and Unloading
- Verbal and Written Communication
- Shipment Processing
- Coaching and Mentoring
- Customer Satisfaction
- Microsoft Excel
- Order Packing and Shipping
- Critical Thinking
- Palletizing
- Coordination
- Teamwork and Collaboration
- American Sign Language Proficient
- Reading Comprehension
- Assessment Tools
- Professional Development
- Microsoft PowerPoint
- Conflict Management
- Payroll Computation
- Intuit QuickBooks
- Sage 50 Accounting
- Kronos Workforce Payroll
- Investigating Discrepancies
- Customer Care
- E-Mail and Telephone Communication
- Kronos Timekeeping
- Exceeding Sales Goals
- Locating Merchandise
- Safety and Cleanliness Standards
- Computer Proficiency and Microsoft Office
- Ability to Lift 50 Pounds
- Rewards Programs
- Merchandising and Display
- Professional Relationships
- Store Policies and Procedures
- Sales and Promotions
- Item Ticketing and Pricing
- Exceeding Customer Expectations
- Customer Preferences
- Cash Counting
- Special Orders
- Retail Merchandising
- Interpersonal Strengths
- Credit Card Applications
- Positive Customer Engagement
- Small Group Instruction
- Classroom Instruction
- Student Engagement
- Student rapport
- Curriculum Development
- Learning Style Assessment
- Cultural Sensitivity
- Classroom Management
- Positive Role Model
- Motivating students
- Child Development
- Professionalism
- Problem-Solving
- Time Management
- Interpersonal and Social Skills
- Adaptability and Flexibility
Certification
- Forklift Driver, Tractor Supply Co. - 2021- Present
- Propane 2025
- First Aid/CPR 2024
Languages
Sign Language (Proficient)
Hobbies
- Baking
- Creating new recipes and elevating older ones
- Reading
- Weather watching
- Gardening
- Selling on Poshmark
Timeline
Assistant Store Manager
Tractor Supply Company
04.2024 - Current
Preschool Teacher
The Sherwood Academy
08.2022 - 04.2024
Team Leader, Sales Operations
Tractor Supply Company
02.2021 - 08.2022
Office Assistant
Crossroads Services
04.2017 - 08.2019
Lone Star College System
08.2014 - 09.2025
Assistant Store Manager
Lane Bryant
06.2014 - 07.2020
Kitchen Staff Member
Main Street Crossing
01.2013 - 01.2014
Homeschool