Annamaria Woolworth
Polson,MT
Summary
Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Reliable employee seeking Administrative, Data Entry, and work from home position if possible. Offering excellent communication and good judgment.
Overview
13
13
years of professional experience
Work History
Store Team Manager
Hillcrest Bakery
Bothell, WA
03.2020 - Current
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on yearly basis and coached and trained 6 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating positive work atmosphere.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations.
Store Clerk
Hillcrest Bakery
Bothell, WA
02.2016 - 03.2020
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Increased sales by offering advice on purchases and promoting additional products.
Data Entry Clerk
Lakeview Family Wellness
Kenmore, WA
06.2015 - 06.2016
- Completed data entry tasks with accuracy and efficiency.
Administrative Manager
Health & Wellness Institute
Bothell, WA
05.2009 - 06.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Assigned tasks and directed team of office clerks.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Effectively supervised staff of 5 personnel by implementing company policies, protocols, work rules and disciplinary action.
Education
No Degree - Secreterial/Administrative
B.O.C.E.S.
Yorktown Heights, NYHigh School Diploma -
Yorktown High School
Yorktown Heights, NY06.1976
Skills
- Maintaining Clean Work Areas
- Administration and Reporting
- Goal Attainment
- Team Management Understanding
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Accounts Payable and Accounts Receivable
- Team Meetings
Reading, gardening, crocheting
I enjoy reading non-fiction books with emphasis on learning new skills; gardening includes both flowers and vegetables; crocheting blankets. All of these interests typically also involve either strong coffee or a glass of red wine!
Timeline
Store Team Manager
Hillcrest Bakery
03.2020 - Current
Store Clerk
Hillcrest Bakery
02.2016 - 03.2020
Data Entry Clerk
Lakeview Family Wellness
06.2015 - 06.2016
Administrative Manager
Health & Wellness Institute
05.2009 - 06.2015
No Degree - Secreterial/Administrative
B.O.C.E.S.
High School Diploma -
Yorktown High School
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