Jose Garcia
Marathon,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Keys Tires & Maintenance LLC
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Store Manager
Tire Kingdom
11.2019 - 01.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Manager
Marathon Tire Lube & More
01.2017 - 11.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Commercial Parts Professional
Advance Auto Parts
01.2015 - 01.2017
- Achieved personal and store sales goals and service objectives.
- Created, built and maintained professional customer relationships.
- Built and maintained network of second source suppliers.
- Advanced solution, project and product quality recommendation ability.
- Understood and executed instructions furnished in written, oral or diagram form.
- Ordered parts for customers, repair shops, and service departments for use in their Shops.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Processed and reshelved return orders, checking for discrepancies, potential usage and other issues.
- Partnered with managers to implement operational enhancements for paperwork processing.
Store Manager
McDonald's
01.2005 - 01.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented successful staff incentive programs to motivate employees.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Bachelor of Science - Hamburgerology
McDonald's Hamburger University
Oak Brook, IL01.2014
High School Diploma -
Felix Varela Senior High School
Miami, FL06.2003
Skills
- Supplier Relations
- Schedule Preparation
- Budgeting and Cost Control
- Managing Multiple Tasks
- Managing Laborers
- Employee Training
- Reconciling Cash Drawers
- Managing Career Progression
- Time Management
- Team Leadership
- Managing Parts
- Preventive Maintenance Services
- Wheel Rotation and Balancing
- Maintenance Scheduling
- Recordkeeping Skills
- Troubleshooting and Diagnostics
Certification
- CM - Certified Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Keys Tires & Maintenance LLC
01.2021 - Current
Store Manager
Tire Kingdom
11.2019 - 01.2021
Manager
Marathon Tire Lube & More
01.2017 - 11.2019
Commercial Parts Professional
Advance Auto Parts
01.2015 - 01.2017
Store Manager
McDonald's
01.2005 - 01.2015
Bachelor of Science - Hamburgerology
McDonald's Hamburger University
High School Diploma -
Felix Varela Senior High School
- CM - Certified Manager Certification
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