JOSE GARCIA
Kennesaw,GA
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Nextgen Security
07.2023 - Current
- Led team of 6 project managers daily to accomplish goals set for projects.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Project Manager
ISO Network
03.2020 - 08.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Education
Some College (No Degree) - Computer Science
CUNIBE
Maracaibo, VenezuelaSkills
- Operations Management
- Project Planning and Execution
- Client Relationship Management
- Access Control Systems
- Team Leadership and Development
- Process Improvement
- Cross-Functional Collaboration
- Data Analysis
- Communication and Interpersonal Skills
- Computer Hardware Installation
- Wireless Network Design and Provisioning
- Autotask and Datto RMM Experience
Certification
- Axis Certified Professional
- SC-OTC-001-5.9 Security Center - Omnicast Technical Certification
- SC-ETC-001-5.9 Security Center - Enterprise Technical Certification
- SVC001-1.0 Stratocast Video Surveillance Certification
- SC-AFS-001-5.9 AutoVu Fixed Software Training
- Ubiquiti Broadband Wireless Admin
- CTS-I
- Network+ (in progress)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Nextgen Security
07.2023 - Current
Project Manager
ISO Network
03.2020 - 08.2023
Some College (No Degree) - Computer Science
CUNIBE
- Axis Certified Professional
- SC-OTC-001-5.9 Security Center - Omnicast Technical Certification
- SC-ETC-001-5.9 Security Center - Enterprise Technical Certification
- SVC001-1.0 Stratocast Video Surveillance Certification
- SC-AFS-001-5.9 AutoVu Fixed Software Training
- Ubiquiti Broadband Wireless Admin
- CTS-I
- Network+ (in progress)
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