Open To Work
RONISHA SANDY
Nolanville,TX
Work Preference
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
17
17
years of professional experience
Work History
Operations Manager
Sandies
Nolanville, TX
09.2022 - Current
- Optimized operational workflows by implementing process improvements that enhanced interdepartmental efficiency.
- Established and upheld operational procedures to ensure adherence to industry standards.
- Oversaw inventory management, effectively reducing waste and optimizing supply chain processes.
- Facilitated training and mentorship for over 12 team members on operational protocols to enhance performance standards.
- Facilitated collaboration among cross-functional teams to enhance project initiatives.
- Evaluated performance metrics consistently to identify trends and inform strategic decision-making.
- Spearheaded initiatives to elevate customer satisfaction by optimizing service delivery and response times.
- Directed budget management for operations, ensuring optimal resource allocation aligned with organizational goals.
- Cultivated a culture of ownership among employees, enhancing accountability and driving performance improvements.
- Facilitated regular performance reviews, identifying improvement areas and formulating actionable plans.
- Elevated customer satisfaction by implementing effective communication channels and promptly resolving concerns.
- Cultivated effective communication channels between unit staff and organizational leadership to enhance collaboration.
- Evaluated and communicated key performance metrics to senior management.
- Directed facility maintenance operations to ensure optimal functionality of equipment and infrastructure.
- Orchestrated interdepartmental collaboration by establishing and maintaining clear communication channels.
- Oversaw budget management to ensure timely project delivery within financial constraints.
- Implemented solutions to identify and rectify unauthorized, unsafe, or ineffective practices.
- Spearheaded initiatives to enhance workplace environment and foster positive company culture.
- Championed process improvements to enhance productivity and minimize operational costs.
- Spearheaded implementation of safety protocols to ensure a secure working environment.
- Evaluated data trends to pinpoint operational workflow bottlenecks and implemented risk mitigation strategies.
- Established quality control systems to enhance product consistency and reliability.
- Spearheaded change initiatives to facilitate seamless transitions during organizational restructuring efforts.
- Optimized project completion by effectively allocating resources and managing team dynamics.
- Cultivated strong customer relationships through effective interaction and engagement.
- Evaluated employee strengths and launched a mentoring program to enhance skill development.
- Oversaw daily monitoring of cash discrepancies, inventory shrinkage, and drive-off incidents.
- Mitigated financial discrepancies through thorough assessment and verification of billing invoices and expense reports.
- Oversaw development of engaging merchandise displays to attract store customers.
Billing and Recon/ Order Management (Subject Matter Expert (SME)- Fulltime)
APPLIED MATERIALS
Austin, TX
01.2021 - 08.2022
- Assisted in managing customer accounts for spare contracts (TPM/FPM). Supported program process development as the sole TKM project manager SME. Worked to streamline operations for improved efficiency.
- Oversaw timely completion of activities related to spares contract billing and reconciliation.
- Facilitated collaboration with FSO customers and logistics providers to streamline CSR planning and purchasing processes.
- Oversaw multi-million dollar accounts, ensuring timely and accurate billing processes.
- Optimized new program processes to enhance operational efficiency.
- Executed process improvements to enhance customer satisfaction and ensure billing accuracy.
- Managed billing processes for customer accounts. Supported timely completion of billing and reconciliation tasks between company and customer.
- Oversaw billing processes to ensure minimal aging of ship not billed activities.
- Diagnosed and resolved discrepancies by collaborating with relevant internal and external stakeholders.
- Oversaw resolution of customer inquiries and disputes through collaboration with local FSO.
- Oversaw inventory management to guarantee 100% complete alignment between customer requirements and AMAT system specifications.
- Facilitated collaboration with local FSO and spares team to ensure accurate and timely processing of all system transactions.
- Participated in meetings to resolve customer-specific issues and support process standardization discussions. Maintained consistent adherence to documented processes. Conducted audits to ensure compliance with established standards.
- Managed local customer accounts, providing support and assistance to ensure satisfaction and retention. Oversaw million-dollar accounts, facilitating smooth operations and addressing client needs effectively.
- Facilitated training sessions to enhance understanding of customer requirements and foster alignment with organizational goals.
- Facilitated SOX and KPMG billing and inventory audit processes.
- Facilitated effective communication through written and spoken interactions. Utilized positive language to enhance team collaboration. Supported colleagues in expressing ideas clearly.
- Streamlined supply chain processes, resulting in improved operational efficiency in spares and services.
- Assisted in streamlining processes for new programs. Supported billing as the subject matter expert.
- Assisted teams in utilizing SAP and CRM tools to enhance customer relationship management. Supported data visualization efforts using Tableau to present insights effectively. Collaborated with colleagues to streamline processes and improve user experience.
- Assisted customers by actively listening to their needs and providing empathetic support. Maintained attention to detail to ensure accurate service delivery. Responded promptly to inquiries to enhance customer satisfaction.
- Assisted teams in understanding key business drivers to support project completion and issue resolution. Demonstrated reliability in task execution and accountability for outcomes.
- Assisted teams with computer operations and Microsoft Office products. Supported advanced Excel functions including pivots, VLOOKUPs, and charts. Provided help with MS Outlook, MS Access, and MS PowerPoint.
Public Health Program Supervisor (Supervisor / Program Manager)- Fulltime
UNITED STATES AIR FORCE
USA
01.2009 - 01.2018
- Directed staff and managed five programs to advance population health initiatives.
- Assisted teams in developing compliance standards. Supported adherence to industry regulations. Aided in evaluating compliance processes and procedures.
- Directed staff and program management to advance population health initiatives.
- Directed preventative health assessment and individual medical readiness program (PIMR) for over 3,000 active-duty personnel.
- Assisted in planning and organizing medical readiness programs. Supported management of occupational health exams to uphold quality standards. Consistently met compliance goals, achieving 96.2% of targets.
- Assisted teams in managing programs that supported hospital operations. Helped facilitate project completion through collaboration with various departments. Provided consistent support to hospital staff during initiatives.
- Directed strategy evaluation, maintenance, and enhancement of tools and analytics for continuous medical readiness assessment.
- Oversaw planning, coordination, and support for public health medical readiness programs.
- Assisted in reviewing management structures to tackle employee turnover issues. Supported healthcare providers in comprehending and implementing medical standards for duty qualifications.
- Assisted health care facilities with reporting to health and human services agency and partner notification. Supported visits to hospitals and military institutions to foster cooperation in surveillance and reporting processes. Helped track progress towards objectives and goals.
- Directed administration of healthcare delivery systems to ensure alignment with organizational mission and compliance with regulatory standards.
- Assisted in organizing joint requirements meetings and data mapping sessions. Supported teams in clarifying and addressing business needs. Coordinated meeting agendas and logistics materials.
- Identified and resolved process inefficiencies to optimize operational workflows.
- Directed training sessions and facilitated workshops to elevate client skills and knowledge.
- Collaborated with management team to define and establish business requirements for organizational processes.
- Facilitated disease and illness prevention education for over 2000 base members.
- Assisted in developing and implementing training programs, including online modules, interactive brochures, and digital resources.
- Led development of comprehensive training materials, including manuals, standard operating procedures, and employee handbooks.
- Spearheaded information extraction processes for status and statistical reports and studies.
- Assisted in documenting training activities and changes to assess program effectiveness. Coordinated training sessions based on availability of classrooms, equipment, and instructors.
- Evaluated client processes, employee performance, and training progress to determine additional training needs.
Project Manager
USAF
South Korea
08.2012 - 02.2015
- - Developed long-term business strategy by using customer feedback to identify necessary process improvements.
- - Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- - Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines.
- - Provided strong program leadership to improve development and drive continuous improvement of project delivery process.
- - Performed management assessment for administrative structure, addressing issues with high turnover rate. Assisted providers with interpreting and applying medical standards to determine duty qualifications
- - Led process and Performance Improvements by planning, organizing, and conducting medical readiness program; managed quality of occupational health exams. Consistently met and exceeded goals by 96.2% compliance.
- - Consulted with private and public health care facilities to coordinate reporting to Health and Human Services Agency and voluntary partner notification. Visited hospitals and military institutions to secure cooperation in surveillance processes, reporting, and epidemiology.
- - Developed and executed plans to monitor standard process adherence. Provided observations, took measurements and performed tests at various stages according to quality control plan.
- - Demonstrated ability to provide strategic finance support, maintained, update, and coordinate business case, budget, to reduce cost for stake holders.
- - Achieved operating costs generating more than $63M in cost savings by utilizing highly analytical thinking for sanitary noncompliance and retraining food handlers.
Data Analyst
USAF
Travis AFB, CA
02.2009 - 08.2012
- Spearheaded compilation of statistics and ensured accuracy of reports and records from external agencies for program evaluation.
- Developed written documents using diverse software applications.
- Facilitated collaboration among state and local health and human services agencies. Developed strong working relationships with agency personnel to support program initiatives. Assisted in coordinating interdisciplinary efforts to enhance service delivery.
- Oversaw financial monitoring and provided strategic finance support to optimize budget coordination and reduce stakeholder costs.
- Assisted in developing and implementing plans to monitor adherence to standard processes. Collected observations, took measurements, and conducted tests at various stages according to the quality control plan.
- Assisted in collecting, tracking, and organizing data to assess business and market trends. Gathered demographic and risk information for diagnostic purposes. Obtained consent to apply disease prevention techniques on private patients.
- Established and managed comprehensive records, charts, databases, and reports for over 3000 employees.
- Assisted in following quality standards and procedures to reduce errors and enhance customer satisfaction. Addressed and resolved customer complaints to improve overall satisfaction.
Education
Master of Science - Health Services Administration
University of North Texas
Denton, TX05-2020
Bachelor of Science - Public Administration
University of North Texas
Denton, TX05-2016
Skills
- Leadership / Team Building
- Strategic Planning
- HIPAA (10 years)
- Risk Management
- Transportation / Logistics
- Regulatory Compliance
- Training / Development
- Operations Management
- Customer Relations
Accomplishments
- - Contractor Achievement Award, awarded by Applied Materials within 3months of employment.
Timeline
Operations Manager
Sandies
09.2022 - Current
Billing and Recon/ Order Management (Subject Matter Expert (SME)- Fulltime)
APPLIED MATERIALS
01.2021 - 08.2022
Project Manager
USAF
08.2012 - 02.2015
Data Analyst
USAF
02.2009 - 08.2012
Public Health Program Supervisor (Supervisor / Program Manager)- Fulltime
UNITED STATES AIR FORCE
01.2009 - 01.2018
Master of Science - Health Services Administration
University of North Texas
Bachelor of Science - Public Administration
University of North Texas