Jose Garibaldi

• Conducted performance evaluations to check associates' performance and compliance with policies.
• Oversaw and coordinated outgoing and incoming courier deliveries.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
• Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Evaluated invoices and shipping paperwork for accuracy and compliance.
• Tracked and replenished inventory to maintain par levels.
• Collaborated with subordinate managers to assess needs and optimize activities.
• Resolved challenges associated with company websites, vendors, and telecoms.
• Built strong operational teams to meet process and production demands.
• Cultivated and strengthened relationships with customers, vendors, and internal stakeholders.
• Managed supply chain and monitored logistics functions for company.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Provided consultations for patients about rights and services.
• Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
• Answered patient questions and fielded complaints.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Checked claims for errors, corrected issues and mailed out promptly.
• Checked daily doctor schedules and verified insurance.
• Referred patients to appropriate professionals and services.
• Educated patients and families on treatments, procedures, medications, continuing care and community resources.
• Coordinated between patients and healthcare professionals to meet patient needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Contributed to development, planning and completion of project initiatives.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted patient comfort by quickly responding to calls and handling diverse needs.
• Engaged with patient family and friends to provide courteous, efficient visit experience.
• Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.

• Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
• Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Ordered medicines daily to comply with demands and needs.
• Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
• Delivered quality care to customers through close collaboration with pharmacist.
• Counseled patients on appropriate use of over-the-counter and prescription medications.
• Dispensed medications to patients in accordance with pharmacist orders.
• Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
• Verified insurance benefits to refill medications and upheld fantastic customer service standards.
• Answered patient questions regarding medication.
• Daily phone calls with patients/Dr. offices to schedule refills, check on medications, answer any health questions/concerns.

• Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
• Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service.
• Complied with cash handling procedures to meet regional cashier variance policy.
• Assisted with training new cashiers and customer service team members to increase speed of offboarding.
• Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
• Resolved issues with cash registers, card scanners and printers.
• Learned roles of other departments to provide coverage and keep store operational.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Monitored sales events to protect products, added new merchandise and rang up purchases.
• Monitored exits for security issues.
• Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
• Greeted customers promptly and responded to questions.
• Counted and balanced cashier drawers.
• Maintained work area in clean and neat manner.
• Managed cashier shifts and breaks.
• Helped customers find store locations and complete purchases.
• Prepared special orders for shipment.
• Able to work independently and be self-motivated with good organizational and

communication skills

• Positioned skilled staff in key areas throughout shift to optimIze department productivity.
• Managed schedules, accepted time off requests and found coverage for shifts.
• Documented receipts, employee hours and inventory movements.
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Cross-trained in every store role to maximize operational knowledge.
• Automated office operations, managed client correspondence and tracked records.
• Spearheaded training initiatives to improve employee performance and bottom-line business results.