Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable and ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
SUPERVISING PATIENT FINANCIAL SERVICE WORKER 1
Olive View-UCLA Medical Center, County Of Los Angeles
04.2014 - Current
Supervised daily activities and provided assistance to staff.
Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.
Resolved issues quickly to maintain goals.
Followed safety procedures and guidelines to maintain safe working environments.
Participated in regular meetings with team members to discuss updates.
Directs, plans, assigns, and evaluates, through subordinate supervisors, the work of Patient Financial Service or patient access units and related clerical staff.
Reviews and resolves complex cases, and initiates or recommends special collection or eligibility determination actions which involve interpretation and explanation of County policies, or State and federal laws.
Investigates complaints and takes action to correct errors and explain County policies.
Coordinates or assists in the coordination of the work of the section within the department, other County departments and/or agencies.
Coordinates training programs and supervises the hiring, orientation, promotion, and discipline of personnel. Trains and instructs employees in unit procedures and standards.
Education
Bachelor of Arts - BUSINESS
San Diego State University
San Diego, CA
06.1997
High School Diploma -
JAMES A GARFIELD HIGH SCHOOL
Los Angeles, CA
06.1992
Skills
Interviewing skills
Communications skills
Excellent customer service skills
Leadership skills
Ability to prioritize and multitask
Center focus
Ability to maintain high levels of confidentially
Analytical/problem solving
Data entry
Ms office-word, Excel, Outlook, Powerpoint proficiency
Bimanual English/Spanish
Timeline
SUPERVISING PATIENT FINANCIAL SERVICE WORKER 1
Olive View-UCLA Medical Center, County Of Los Angeles
04.2014 - Current
Bachelor of Arts - BUSINESS
San Diego State University
High School Diploma -
JAMES A GARFIELD HIGH SCHOOL
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