Jose Gonzalez
San Antonio,Texas
Overview
9
9
years of professional experience
Work History
Partner Delivery Driver
HEB
San Antonio, TX
06.2021 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting consumer relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained vehicles regularly to keep in safe working order.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Sports Associate
Dicks Sporting Goods
San Antonio, TX
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
- Consistently drove revenue by effectively selling high-value merchandise to a diverse customer base.
- Developed unique sales approach and identified client needs to expand sales.
- Maintained up-to-date product knowledge to effectively promote and merchandise new inventory on the sales floor.
Warehouse Worker
Amazon
San Antonio, TX
10.2018 - 08.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Managed product staging to efficiently transfer items between receiving, storage, and shipping locations.
- Volunteered to assist inbound/outbound with box projects,, demonstrating a willingness to learn new tasks and increase skill levels.
- Used handheld devices and computers to record and monitor inventory levels and completed audits to uncover and address in accuracies.
- Completed over 500 customer orders each day in a warehouse setting.
- Maintained positive and ongoing relationships with external customers and freight partners.
Soccer Referee
J&J Ref
San Antonio, TX
09.2019 - 12.2019
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Resolved conflict between spectators, coaches, and players that arose during games.
Assistant Soccer Coach
Little Flower Catholic School
San Antonio, TX
08.2016 - 10.2016
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Reviewed game tapes for individual player assessment which aided in developing targeted improvement plans.
- Enhanced player skills by providing personalized coaching and feedback during one-on-one sessions.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Education
High School Diploma -
St. Anthony's Catholic High School
San Antonio, TX05-2016
Skills
- Client relationship development
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Proficient in Adobe Illustrator
- Proficient in resolving conflicts
- Customer relationship development
- Effective listening skills
- Innovative problem-solving
- Strong verbal communication
- Staff training facilitation
- Effective public speaking
Timeline
Partner Delivery Driver
HEB
06.2021 - Current
Team Sports Associate
Dicks Sporting Goods
11.2019 - 03.2020
Soccer Referee
J&J Ref
09.2019 - 12.2019
Warehouse Worker
Amazon
10.2018 - 08.2019
Assistant Soccer Coach
Little Flower Catholic School
08.2016 - 10.2016
High School Diploma -
St. Anthony's Catholic High School