Jose Gonzalez
Ocoee,FL
Summary
Detail-oriented Service Technician skilled in network troubleshooting, equipment repair, and customer education. Committed to enhancing service quality and collaborating with teams to deliver effective solutions.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Service Technician
Blue Stream Communications LLC
Orlando, Florida
09.2023 - 06.2025
- Diagnosed technical issues and provided effective solutions to enhance service quality.
- Assisted customers with troubleshooting connectivity problems during in-person visits, enhancing customer satisfaction.
- Conducted service appointments to diagnose and fix problems.
- Performed onsite repair of equipment at customer locations.
- Installed and connected coaxial cables, fiber optic cables, twisted pair wires and other types of communication wiring.
- Identified potential issues during routine inspections to prevent future equipment breakdowns.
- Educated customers on best practices for using communication services and equipment, improving user experience.
- Supported installation projects at residential and commercial sites. at both residential and commercial sites.
- Collaborated with team members to resolve complex service requests efficiently.
- Collaborated with team members to complete projects efficiently and effectively.
- Followed all safety protocols while performing work in potentially hazardous environments.
Cable Installer and Repairer
TELECABLE PUERTO PLATA
Dominican Republican
02.2001 - 07.2012
- Installed and repaired cable systems for residential and commercial clients.
- Installed and connected coaxial cables, fiber optic cables, twisted pair wires and other types of communication wiring.
- Conducted troubleshooting to identify and resolve service issues promptly.
- Repaired and replaced faulty cables or connections with the appropriate materials.
- Executed cable services for residential and commercial customers, including connecting, reconnecting, disconnecting, and altering services to meet client needs.
- Connected cables from devices like modems, routers and receivers to wall outlets.
- Performed maintenance checks on cable systems to ensure proper functioning.
- Operated various tools and equipment for cable installation and repair tasks.
- Calibrated analog and digital meters to ensure accurate signal measurement. used in measuring signal strength.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Partnered with team members to streamline installation processes and improve overall service quality.
- Installed cabling from transport and wiring closets to customer access outlet.
- Delivered dedicated service and support during field visits to ensure customer satisfaction and resolve issues effectively.
Education
Some College (No Degree) - Office Administration $ Technology
ASA College
Brooklyn, NYSkills
- Fiber optic splicer
- Network troubleshooting
- Install copper and fiber optic
- Customer education
- Service quality improvement
- Team collaboration
- Component and system testing
- Problem solving
- Hand tools proficiency
- Professional and courteous
- Technical support
- Signal calibration
- Copper cable (Cat 5e, Cat 6)
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
FTTH - CATV Training Institute
Timeline
Service Technician
Blue Stream Communications LLC
09.2023 - 06.2025
Cable Installer and Repairer
TELECABLE PUERTO PLATA
02.2001 - 07.2012
Some College (No Degree) - Office Administration $ Technology
ASA College