Jose Gonzalez-Vasquez
West Palm Beach,FL
Summary
Dynamic and dedicated professional with a proven track record at IL Bellagio, excelling in customer service and order accuracy. Recognized for enhancing guest experiences through effective communication and teamwork. Proficient in equipment maintenance and committed to fostering a positive work environment, consistently receiving positive feedback for outstanding performance.
Overview
2020
2020
years of professional experience
Work History
Crew Member
Garcia Landscaping
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained clean work areas by removing debris, leaves, and branches from client properties.
- Enhanced property appearance through regular mowing, edging, and trimming of lawns.
- Developed strong relationships with clients through clear communication of services provided and project timelines.
- Contributed to a safe working environment by adhering to safety procedures during equipment operation and chemical applications.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Demonstrated proficiency in operating various types of lawn care equipment such as mowers, trimmers, blowers, hedge trimmers.
- Ensured customer satisfaction with thorough attention to detail in all aspects of lawn maintenance tasks.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Aided in the growth of the business by generating referrals from satisfied customers due to quality workmanship.
Food Runner
IL Bellagio
03.2017 - 10.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
Education
Royal Palm Beach Community High
Royal Palm Beach 05.2019
Skills
- Equipment maintenance
- Customer service
- Order accuracy
- Food safety compliance
- Team collaboration
- Client relationship management
- Time management
- Problem resolution
- Employee training
- Effective communication
- Task prioritization
- Attention to detail
- Adaptable service delivery
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safety awareness
- Basic math
- Verbal and written communication
- Heavy lifting
- Crew leadership
- Safety
- Valid Driver's license
- Performance improvement
- Influencing skills
- Salesmanship
- Point of sale operation
- Production line work
- Order delivery practices
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Runner
IL Bellagio
03.2017 - 10.2019
Crew Member
Garcia Landscaping
Royal Palm Beach Community High