Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Gonzalez Santana

Springfield,MA

Summary

Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 6 years of aviation experience. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills with excellent safety record. Trained in flight line and equipment operation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Ramp Agent Supervisor

Unifi Services
Windsor Locks, CT
05.2018 - Current
  • Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
  • Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
  • Led cross-functional teams in developing innovative solutions for common challenges faced in the daily operations of a busy airport environment.
  • Maintained accurate records of all ramp-related incidents for thorough analysis and continuous improvement efforts.

Outreach Worker

Gandara Mental Health Center
Springfield, MA
01.2014 - 04.2018
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
  • Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
  • Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.

Education

High School Diploma -

Juan J. Maunez Pimentel
Puerto Rico
05.2000

Skills

  • Ramp service
  • Operational Efficiency
  • Ground Operations
  • Safety Management
  • Task Delegation
  • Adherence to Policies
  • Incident Reporting
  • Personnel Supervision
  • Airport Regulations
  • Problem-Solving
  • Dependable and Responsible
  • Team Leadership

Certification

  • GSC
  • Level 1 Trainer

Languages

Spanish
Native or Bilingual

Timeline

Ramp Agent Supervisor

Unifi Services
05.2018 - Current

Outreach Worker

Gandara Mental Health Center
01.2014 - 04.2018

High School Diploma -

Juan J. Maunez Pimentel
Jose Gonzalez Santana