Jose Guiliani
Ocala,FL
Summary
Talented Retention Specialist skilled at working with stakeholders to answer concerns and develop successful resolutions. Excellent skills in solving problems and building rapport. Ready to apply 10 years of experience and learn new skills.
Overview
11
11
years of professional experience
Work History
Retention Specialist
Charter Communications
03.2022 - Current
- Work with irate clients and help retain their business. Managed a high work load while meeting all metrics.
Case Consultant
Morgan & Morgan
01.2021 - Current
- Collect and document customer information and details about possible cases.
- Managed a high work load in a high stress environment.
Sales Supervisor
Adcomm, Inc.
04.2018 - 12.2020
- Sales experience, customer service & was promoted to Bilingual Team lead.
Cable repair agent
Convergys
04.2018 - 10.2018
Hvac Advisor and Sales
Sears Home Services
10.2017 - 03.2018
Mechanic
US Armed Forces Army
11.2016 - 09.2017
Accounts Payable Specialist
Sentry Management
07.2012 - 01.2016
Manage client invoices. Contact vendors on the clients behalf.
Education
High School Diploma -
Lake Howell High School
Winter Park, FL06.2012
Skills
- Team Building (4 years)
- Customer Service (5 years)
- Communications (6 years)
- Languages
- Leadership Development
- Technical Support
- Stocking (5 years)
- Inventory Management (4 years)
- Management (2 years)
- Customer Support (4 years)
- Interviewing (1 year)
- Salesforce
- Typing
- Supervising experience
- Windows
- Order entry (10 years)
- Performance Evaluation
- Data Review
- Persuasion Techniques
- Cross-Functional Communication
- Performance Metrics
- Relationship Building
- Stress Management
- Retention Marketing
Assessments
- Call center customer service, Proficient, 09/01/21, Demonstrating customer service skills in a call center setting
- Scheduling, Proficient, 05/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
Personal Information
- Military Service Branch: Army
- Military Service Rank: Pv2
Languages
Spanish
Native or Bilingual
Timeline
Retention Specialist
Charter Communications
03.2022 - Current
Case Consultant
Morgan & Morgan
01.2021 - Current
Sales Supervisor
Adcomm, Inc.
04.2018 - 12.2020
Cable repair agent
Convergys
04.2018 - 10.2018
Hvac Advisor and Sales
Sears Home Services
10.2017 - 03.2018
Mechanic
US Armed Forces Army
11.2016 - 09.2017
Accounts Payable Specialist
Sentry Management
07.2012 - 01.2016
High School Diploma -
Lake Howell High School