Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jose Gustavo Lopez

Chicago,IL

Summary

Certified IT professional with hands-on experience supporting enterprise environments, currently working as a Technical Support Specialist. CCNA and A+ certified, with practical knowledge in troubleshooting and network diagnostics. Adept at resolving Layer 1–3 connectivity issues, onboarding users, and supporting secure remote access. Seeking to apply technical capabilities in network infrastructure, multi-VLAN environments, and switch/router configuration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

National Louis University
04.2024 - Current
  • Provide Tier 1 & Tier 2 support for hardware, software, and network issues across campus and remote systems.
  • Diagnose connectivity issues including DNS errors, IP conflicts, and dropped Wi-Fi connections.
  • Use CLI tools and network utilities (ping, tracert) for troubleshooting and escalation prep.
  • Support user provisioning, password resets, and group access via Active Directory.
  • Deliver onboarding for new hires, ensuring VPN and wireless access is properly configured.

Program Enrollment Specialist

Vesta Healthcare
10.2021 - 08.2023
  • Provided technical support for video conferencing tools on mobile devices for patients and staff.
  • Trained new hires on EMR systems and digital tools to ensure compliance and usability.
  • Collaborated with cross-functional teams to streamline onboarding and application adoption.

Patient Service Representative III

University of Washington
04.2019 - 08.2021
  • Managed patient referral workflows using EPIC, increasing monthly processed referrals from 250 to 400.
  • Logged and tracked patient interactions in compliance with HIPAA standards.
  • Escalated technical and clinical concerns to relevant departments for resolution.

Education

Bachelor of Arts - Health Promotion

University of Iowa
Iowa City, IA
05.2018

Skills

  • Troubleshooting Layer 1–3 connectivity issues (IP addressing, subnetting, routing)
  • Cisco CLI: Basic configuration of routers and switches
  • VLAN setup, trunking, and inter-VLAN routing
  • Routing protocols: RIP, OSPF, EIGRP

Certification

  • Cisco Certified Network Associate (CCNA), 04/25
  • CompTIA A+, 02/24

Timeline

Technical Support Specialist

National Louis University
04.2024 - Current

Program Enrollment Specialist

Vesta Healthcare
10.2021 - 08.2023

Patient Service Representative III

University of Washington
04.2019 - 08.2021

Bachelor of Arts - Health Promotion

University of Iowa

Similar Profiles

CREATE PROFILE
Jose Gustavo Lopez