Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Gutierrez

Miami,FL

Summary

Results-oriented professional with 15+ years of experience in sales. Skilled at collaborating professionally and fostering productive relationships with peers and clientele to drive the attainment of sales quotas. Adept at reviewing and optimizing processes and procedures to achieve and exceed goals. Driven to remain abreast of current and emerging industry trends, methodologies, and best practices.

Overview

25
25
years of professional experience

Work History

Server

Table Restaurant
07.2023 - 03.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
  • Collaborated with kitchen staff to synchronize meal preparation and delivery processes.
  • Resolved guest complaints promptly, enhancing overall dining experience and satisfaction.
  • Implemented upselling techniques, contributing to increased revenue through enhanced guest engagement.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Bachour Restaurant
09.2019 - 07.2023
  • Handled 82+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention
  • Memorized all company products and services, increasing sales by $35,000 through upsells and answering customer questions
  • Received and entered data points such as customer names, addresses, phone numbers, and credit card information, resulting in 100% accuracy
  • Maintained knowledge of all aspects of restaurant operations and improved efficiency by 70%
  • Trained 5 new servers on company's service philosophy, resulting in increased customer satisfaction
  • Collaborated with 25+ employees, averaging $400,000 in annual revenue per server, and achieving a 92% server retention rate

Route Sales Representative

10.1999 - 09.2019
  • Grew $150,000 sales by 120% in the first year on the job, increasing business revenue by 22% over the past two years
  • Achieved 77% of the quarterly sales goal in 57% of the time
  • Recognized as a top sales rep, receiving recognition from management and 50 peers
  • Maintained 72 customer accounts and obtained new referrals each year

Education

Secondary School Education -

MDCC

Hospitality & Restaurant Mgmt -

Cornell University
Ithaca, NY
12-2025

Skills

  • Customer Satisfaction & Retention
  • Professional appearance
  • Hospitality service expertise
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Team collaboration
  • Table bussing

Languages

English
Native or Bilingual

Timeline

Server

Table Restaurant
07.2023 - 03.2025

Server

Bachour Restaurant
09.2019 - 07.2023

Route Sales Representative

10.1999 - 09.2019

Secondary School Education -

MDCC

Hospitality & Restaurant Mgmt -

Cornell University

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