Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jose E Henriquez

Silver Spring,MD

Summary

Experienced Garage Door Technician and Field Manager with over 8 years in the industry, including significant contributions at Potomac Garage Solutions. Demonstrates exceptional bilingual communication skills and a consistent track record of improving customer satisfaction through superior service delivery. Proven sales expertise and meticulous money handling abilities complement technical proficiency. Dedicated to pursuing opportunities that drive operational excellence and customer loyalty.

Overview

19
19
years of professional experience

Work History

Garage Door Technician/Field Manager

Potomac Garage Solutions
Gaithersburg, MD
08.2018 - Current
  • Conducted inspections of completed installations to verify compliance with local building codes and regulations.
  • Ran wiring, adjusted door and calibrated to set up.
  • Ensured that all necessary paperwork was completed accurately prior to completion of job.
  • Took accurate measurements and estimated materials and time for each job.
  • Inspected and diagnosed issues with garage door systems, including motors, springs, cables, rollers, and tracks.
  • Collected payment directly from customers and provided receipts.
  • Completed daily work logs to document completion times and hours spent at each location.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Garage Door Technician

Affordable Door LLC
Lorton, VA
07.2016 - 08.2018
  • Completed all repairs and maintenance work to company standards.
  • Install and repair garage door openers
  • Used measuring instruments to inspect parts and doors.
  • Managed work with little supervision.
  • Counted and verified orders picked to ensure accuracy.

Pro Sale Associate

The Home Depot
Aspen Hill, MD
01.2006 - 01.2016

Listened to customer needs and preferences to provide accurate advice. Over 15 years of 100% accurate purchases with cash, credit and debit payment methods. Worked flexible schedule to accommodate changing customer levels. Solicited referrals from satisfied clients. Met incoming customers and provided immediate assistance.

Education

High School Diploma - undefined

Bethesda Chevy Chase High school
2004

Skills

  • 8 years garage door technician
  • Garage door opener sale and install
  • Bilingual Spanish & English
  • Team player mentality
  • Outgoing personality
  • Over 15 years in retail
  • Collecting measurements
  • Clean driver license record
  • Accurate money handling
  • Preventative maintenance

Accomplishments

  • Garage door repair torsion and extension spring.
  • Spring conversions.
  • Detected garage door malfunctions and problem-solved accordingly.
  • Repaired, maintained and complete door installation.
  • Installed and repaired Clopay, Amarr, Wayne Dalton, Liftmaster and others.
  • Achieved over $1,000,000 sales goal 8 years consecutive The Home Depot.
  • Resolved 99% of customer service issues within 8 years to maximize loyalty and retention.

References

Zev Pomerance 240-383-7556

Oscar Sanchez with S&R Construction  240-793-3083

Jairo Roberto Lainez with Affordable Door LLC240-400-4444
Rigoberto Cruz  301-442-9314

Timeline

Garage Door Technician/Field Manager

Potomac Garage Solutions
08.2018 - Current

Garage Door Technician

Affordable Door LLC
07.2016 - 08.2018

Pro Sale Associate

The Home Depot
01.2006 - 01.2016

High School Diploma - undefined

Bethesda Chevy Chase High school
Jose E Henriquez