TeamViewer
JOSE HERNANDEZ
Carrollton,TX
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems and networking. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
27
27
years of professional experience
5
5
Languages
Work History
IT Specialist
Soluint
12.2005 - 11.2023
- It Support: networking, Windows Systems, Help desk, remote assistance
- SQL Taks including installation and database maintenance
- Laptop and pc repair, printer setup, hardware deployment.
Senior System Administrator
Maruma Hotel
07.2003 - 10.2005
System Administrator
Consultores Occidentales
12.1996 - 01.2003
- IT Support, Windows NT/2000 administrator, MS Exchange Administrator, Network administrator
Software Quality Assurance Analyst
Fin de Siglo
07.1996 - 12.1996
Education
Bachelor of Computer Science -
Universidad del Zulia
07.1995
Skills
- Attention to detail and accuracy
- Proficiency in solving complex problems
- Critical thinking
- Commitment to following instructions
- Time management
- Professionalism
- Written and verbal communication in English
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
Job Title
IT Support Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Anydesk
VNC
CCleaner
Avast
McAfee
Bitdefender
Microsoft Defender
Kaspersky
Hiren's Boot
Medicat
Mini Partition Wizard
SystemRescue
Recuva
Disk Drill
GetdataBack
Total Commander
AOMEI Backupper
Macrium Reflect
Clonezilla
PuTTY
OpenSSH
Microsoft Office
Webex
Slack
Timeline
IT Specialist
Soluint
12.2005 - 11.2023
Senior System Administrator
Maruma Hotel
07.2003 - 10.2005
System Administrator
Consultores Occidentales
12.1996 - 01.2003
Software Quality Assurance Analyst
Fin de Siglo
07.1996 - 12.1996
Bachelor of Computer Science -
Universidad del Zulia