Jose Hernandez
Joliet
Summary
With a strong background in performance monitoring and quality assurance, my experience at The Home Depot Inc. has sharpened my decision-making skills and reinforced my expertise in customer service. I excel in meeting stringent standards and delivering excellence in fast-paced environments, consistently achieving project milestones with meticulous attention to detail. As a diligent student with knowledge of cell manufacturing, cleaning, and process improvement, I am eager to leverage my abilities to successfully contribute to your team. My peers frequently praise my teamwork, and you can rely on my assistance in helping your team achieve its goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Billing Specialist
World Class Distribution
05.2024 - Current
- Monitored account aging reports to identify overdue accounts.
- Processed payments by reconciling transactions and updating accounts.
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Generated monthly billing statements with precise account information.
Sli Buy Auction
Processors
02.2024 - 05.2024
- Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
- Facilitated smooth payment transactions by efficiently processing invoices and collecting payments from winning bidders.
- Streamlined registration process for attendees, expediting check-in procedures and improving overall experience.
- Maintained a positive environment during high-pressure situations, diffusing any conflicts or misunderstandings that arose among bidders.
GAP FILLER
The Home Depot Inc
12.2023 - 02.2024
- Communicated effectively with supervisors, managers about progress, status updates on projects
- Inspected filled containers for accuracy and conformance to standards
- Ensured compliance with safety regulations during all production activities
- Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality or attention to detail
- Removed finished packaged items from machine and separate rejected items
GROCERY STOCKER
Tonys Fresh Market
06.2022 - 11.2022
- Organized shelves and displays in the grocery store to ensure a neat, orderly appearance
- Assisted customers with locating items they were looking for
- Utilized material handling equipment like pallet jacks, carts, dollies., in order to move heavy boxes of merchandise throughout the store
- Received and stocked dry goods, ready-to-drink beverages, and household and bulk items
COOK
Ta Canijo
08.2020 - 01.2021
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Washed and sanitized hands throughout shift, promoting food safety and health requirements
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Stored and rotated food products properly, maintaining freshness
- Adhered to safety protocols at all times while preparing meals for customers
Education
CERTIFICATION IN HVAC CANDIDATE -
Joliet Junior College
Illinois08.2025
HIGH SCHOOL DIPLOMA -
Joliet West High School
Illinois03.2023
Skills
- Performance monitoring
- Customer service
- Quality assurance
- Decision-making abilities
- Decision-making
- Account reconciliation
- Payment posting
- Invoicing proficiency
- Records organization and review
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Conflict resolution
Certification
- Microsoft Office Specialist
- ServSafe Food Handler
- ServSafe Allergens
- ServSafe Food Protection Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Logistics Billing Specialist
World Class Distribution
05.2024 - Current
Sli Buy Auction
Processors
02.2024 - 05.2024
GAP FILLER
The Home Depot Inc
12.2023 - 02.2024
GROCERY STOCKER
Tonys Fresh Market
06.2022 - 11.2022
COOK
Ta Canijo
08.2020 - 01.2021
CERTIFICATION IN HVAC CANDIDATE -
Joliet Junior College
HIGH SCHOOL DIPLOMA -
Joliet West High School
- Microsoft Office Specialist
- ServSafe Food Handler
- ServSafe Allergens
- ServSafe Food Protection Manager
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