Jose Hernandez
Nampa,ID
Summary
Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Parts management professional with extensive experience in inventory control and customer service. Proven ability to streamline order processes and ensure customer satisfaction. Consistently collaborates with team members and adapts to changing demands, demonstrating reliability and flexibility.
Overview
20
20
years of professional experience
Work History
Parts Counter Person
NAPA Auto Parts - Genuine Parts
03.2017 - 03.2025
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Store manager
O'Reilly auto parts
09.2014 - 02.2016
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Strong leader of customer support staff
- Identified individual development needs with appropriate training
- Trained staff on operating procedures and company services
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Maintained up-to-date knowledge of product and service changes
Parts specialist
Larry Miller Subaru
02.2011 - 09.2014
- Adhered to all confidentiality requirements at all times
- Promptly responded to inquiries and requests from prospective customers
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Interfaced with management and colleagues in a professional manner
- Uphold top-quality workmanship and excellent customer service
- Managed the front counter, including answering the phone and opening and closing the shop
Parts manager
Team Mazda
02.2005 - 04.2011
- Adhered to all confidentiality requirements at all times
- Provided accurate, specific and timely performance feedback for CSRs
- Promptly responded to inquiries and requests from prospective customers
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Interfaced with management and colleagues in a professional manner
- Uphold top-quality workmanship and excellent customer service
- Managed the front counter, including answering the phone and opening and closing the shop
Education
High School Diploma -
Homedale ir.sr high
Homedale, ID01.1998
Skills
- Adherence to high customer service standards
- Customer-focused
- Trusted key holder
- Exceptional communication skills
- Inventory control
- Quick learner
- Exceptional telephone etiquette
- Strong client relations
- Skilled trainer
- Multi-line phone talent
Timeline
Parts Counter Person
NAPA Auto Parts - Genuine Parts
03.2017 - 03.2025
Store manager
O'Reilly auto parts
09.2014 - 02.2016
Parts specialist
Larry Miller Subaru
02.2011 - 09.2014
Parts manager
Team Mazda
02.2005 - 04.2011
High School Diploma -
Homedale ir.sr high
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