Jose Hernandez
Southlake,TX
Summary
Enthusiastic team member skilled in training new employees and managing customer interactions. Known for multitasking abilities and attention to detail, contributing to smooth operations and positive customer experiences.
Overview
1
1
Language
7
7
years of professional experience
Work History
Cinema Worker
Cinemark
Grapevine, Texas
10.2024 - Current
- Provided customer service support including answering questions, resolving complaints, and responding to requests from patrons.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Managed concessions, ensuring product availability and freshness.
- Trained new employees on operational procedures and customer service standards.
- Assisted with special promotional events such as charity screenings or family days at the theater.
Landscape Worker
Fathers company
Southlake, Texas
01.2020 - Current
- Maintained landscape aesthetics through regular lawn care and plant maintenance.
- Educated clients on proper plant care and maintenance techniques for their gardens.
- Constructed fences around properties in order to provide privacy or security.
- Communicated effectively with clients regarding project timelines and expectations.
Retail Worker
Kohls Corp
Southlake, Texas
09.2022 - 02.2023
- Operated cash register and processed customer transactions efficiently.
- Provided exceptional customer service by addressing concerns and resolving issues.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Maintained organized merchandise displays to enhance shopping experience.
Education
High School Diploma -
Carroll ISD
Southlake, TX05-2024
Some College (No Degree) - Finance
University of North Texas
Denton, TX09-2026
Skills
- Customer service
- Cash handling
- Training & Development
- Computer skills
- Spanish fluency
- Time management
- Task prioritization
- Multitasking
- Conflict resolution
- Reliability
Languages
Spanish
Full Professional
Timeline
Cinema Worker
Cinemark
10.2024 - Current
Retail Worker
Kohls Corp
09.2022 - 02.2023
Landscape Worker
Fathers company
01.2020 - Current
High School Diploma -
Carroll ISD
Some College (No Degree) - Finance
University of North Texas