Jose Herrera
Lexington,KY
Summary
High-performing Operations Manager with 23 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
23
23
years of professional experience
Work History
Terminal Superintendent
Norfolk Southern
Lexington, KY
04.2023 - 01.2024
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
- Developed and implemented effective operations policies, procedures and practices.
- Implemented proactive measures to reduce incidents or accidents within the workplace.
- Conducted regular inspections of equipment, facilities, vehicles and personnel to ensure compliance with company standards.
- Directed and coordinated activities of transport personnel responsible for loading, transporting and offloading of product.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
Assistant Superintendent of Terminals
Norfolk Southern
Chicago, IL
04.2022 - 03.2023
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
- Developed and implemented effective operations policies, procedures and practices.
- Implemented proactive measures to reduce incidents or accidents within the workplace.
- Maintained accurate records of incoming and outgoing shipments as well as employee attendance data.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Sr. Terminal Manager
Norfolk Southern
Chicago, IL
06.2016 - 03.2022
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
- Developed and implemented effective operations policies, procedures and practices.
- Implemented proactive measures to reduce incidents or accidents within the workplace.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
Road Trainmaster
Norfolk Southern
Fostoria, OH
01.2014 - 03.2016
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
- Developed and implemented effective operations policies, procedures and practices.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Implemented proactive measures to reduce incidents or accidents within the workplace.
Trainmaster
Norfolk Southern
Chicago, IL
12.2006 - 12.2013
- Conducted regular inspections of equipment to identify potential problems or maintenance needs.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Operated trains, adhered to route plans and maintained operations and repair schedules.
- Monitored crew performance and operational efficiency to ensure compliance with established rules, regulations, and safety guidelines.
- Coordinated communication between various departments such as engineering, traffic control and other divisions within the railway company.
- Analyzed data from multiple sources including track conditions and weather patterns to anticipate delays or service interruptions.
Tower Trainmaster at Hump Yard
Norfolk Southern
Knoxville, TN
06.2004 - 11.2006
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
- Developed and implemented effective operations policies, procedures and practices.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Road Trainmaster
Norfolk Southern
Dayton, OH
01.2003 - 05.2004
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
- Developed and implemented effective operations policies, procedures and practices.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
Railroad Conductor
Norfolk Southern
Allentown, PA
12.2000 - 12.2002
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained schedule of class assignments to meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
Education
Some College (No Degree) - Business Administration and Management
Kutztown University of Pennsylvania
Kutztown, PASome College (No Degree) - Business Administration and Management
Penn State
State College, PASkills
- Incident Response
- Documentation Control
- Shipping Procedures
- Stakeholder Communication
- Operational Management
- Budget Control
- Operations Management
- Safety
- Staff Training and Development
Affiliations
- Health oriented with a dedication to physical fitness improvement.
- Biking, Running, Swimming, weight lifting.
Accomplishments
- Lead the Dayton District in 2014 to best improved road territory for safety.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Terminal Superintendent
Norfolk Southern
04.2023 - 01.2024
Assistant Superintendent of Terminals
Norfolk Southern
04.2022 - 03.2023
Sr. Terminal Manager
Norfolk Southern
06.2016 - 03.2022
Road Trainmaster
Norfolk Southern
01.2014 - 03.2016
Trainmaster
Norfolk Southern
12.2006 - 12.2013
Tower Trainmaster at Hump Yard
Norfolk Southern
06.2004 - 11.2006
Assistant Road Trainmaster
Norfolk Southern
01.2003 - 05.2004
Railroad Conductor
Norfolk Southern
12.2000 - 12.2002
Some College (No Degree) - Business Administration and Management
Kutztown University of Pennsylvania
Some College (No Degree) - Business Administration and Management
Penn State