Jose Herrera
Brooklyn
Summary
Adept at fostering inclusivity and respect, I excelled in customer service at Chelsea Piers Fitness and honed my teamwork and communication skills as a Cavalry Scout in the US Army. My approach combines a detail-oriented mindset with effective problem-solving abilities, ensuring high adaptability and a strong work ethic in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fitness Concierge
Chelsea Piers Fitness
03.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Cavalry Scout (19D)
US Army
10.2019 - 02.2023
- Cultivated teamwork within the platoon through shared responsibilities and mutual support during challenging training events.
- Enhanced overall situational awareness through diligent observation during patrols or fixed-site security operations.
- Contributed to successful missions by utilizing advanced technologies for surveillance and target acquisition.
- Promoted a positive work environment by consistently demonstrating professionalism, dedication, and respect for fellow soldiers.
- Managed sensitive information, ensuring proper handling and dissemination of classified materials.
- Developed strong communication skills through regular reporting to command on mission progress and findings.
Education
Bachelor Of Science - Fire Science
John Jay College of Criminal Justice
New York, NYSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Team player mentality
- Detail-oriented approach
- Time management
Certification
FEMA EMI IS 907: Active Shooter
Timeline
Fitness Concierge
Chelsea Piers Fitness
03.2023 - Current
Cavalry Scout (19D)
US Army
10.2019 - 02.2023
FEMA EMI IS 907: Active Shooter
Bachelor Of Science - Fire Science
John Jay College of Criminal Justice
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