Jose Iturribarria

• Delivered exceptional customer service via phone, email, and in-person interactions.
• Maintained extensive product knowledge to assist with equipment rental inquiries.
• Documented customer interactions for accurate record-keeping and follow-up.
• Responded promptly and professionally to customer inquiries through email and phone calls.
• Informed customers about billing procedures and processed payments efficiently.

Assisted customers with payment options setup to enhance convenience.

• Utilized Wynne (AS400), ServiceNow (SNOW), SharePoint, and Excel for program management.
• Provided technical troubleshooting support for the Sunbelt program.

• Created and managed budgets for assigned regions, ensuring fiscal responsibility.
• Organized and led weekly regional sales meetings to drive performance.
• Cultivated relationships with key customers to enhance loyalty and satisfaction.
• Investigated customer complaints to identify and resolve product or service issues.
• Ensured compliance with laws and regulations governing regional business operations.
• Collaborated with departments such as logistics and finance to facilitate seamless operations.
• Analyzed inventory records to rectify discrepancies between actual and recorded stock levels.
• Monitored daily, weekly, and monthly inventory reports for accuracy and efficiency.

• Led training sessions to teach new personnel key job responsibilities.
• Presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification.
• Offered clear and precise corrective feedback with direction for improvement and next steps.
• Praised and encouraged employees by recognizing tasks completed correctly.
• Demonstrated how to perform daily duties such as taking calls and facilitate through the system.
• Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
• Reviewed official training materials and memorized information to accurately train staff.
• Assessed trainees and recorded observations to document evaluations.
• Created and offered additional materials to enhance training.
• Explained goals and expectations required of trainees.
• Evaluated client processes, employee performance and training progress to determine additional training needs.
• Managed various training courses by developing curricula, instructions, documents and written tests.
• Designed and directed orientation and training programs to meet client needs.
• Administered course content, schedules and attendance utilizing learning management system (LMS) such as Estart, Adherence and Metrics.

• Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
• Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax
• Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
• Built customer confidence by actively listening to their concerns and giving appropriate feedback
• Helped customers select products that best fit their personal needs
• Resolved product issues and shared benefits of new technology
• Excelled in exceeding daily credit card application goals
• Confirmed that appropriate changes were made to resolve customers' problems
• Kept current on market and product trends to effectively answer customer questions
• Served as company's bilingual Spanish and English Customer Service Representative
• Developed empathetic client relationships and earned reputation for exceeding sales goals
• Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
• Guaranteed positive customer experiences and resolved all customer complaints
• Interacted with customers and retail buyers to expedite orders
• Offered direction and gave constructive feedback to motivate team members
• Computed accurate sales prices for purchase transactions
• Informed customers about sales and promotions in a friendly and engaging manner
• Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
• Offered exceptional customer service to differentiate and promote the company brand
• Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
• Resolved product or policy issues and shared benefits of new technology
• Worked under strict deadlines and responded to service requests and emergency call-outs
• Educated customers on product and service offerings
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Listened to clients and proposed additional products and services to meet sales objectives
• Submitted payments, emailed or mailed receipts and documented updates in accounts
• Designed and updated test cases to complete consistent manual tests.

• Reviewed customer data to assess current issues and determine potential solutions
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved customer satisfaction by finding creative solutions to problems.

• Reduced process lags by effectively managing [5] employees to ensure optimal productivity.
• Performed assigned projects and completed checklists in an efficient and accurate manner.
• Stocked and restocked inventory when shipments were received.
• Prioritized sanitation, safety and health standards in work areas.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Wrote order supply requests to replenish merchandise.
• Managed cash drawers, and other keyholder duties.
• Worked closely with the district manager to formulate and build the store brand.
• Maintained daily record of all transactions.
• Supervised and trained a team of while improving store sales.
• Trained staff to deliver outstanding customer service.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Hired, trained and supervised a team of up to [3] associates by helping them to meet daily and weekly sales goals through training and mentoring. 
• Opened a new store location and assisted in recruiting and training new staff.
• Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
• Delivered excellent customer service by greeting and assisting each customer.
• Kept an eye on building premises for loss prevention and security purposes.
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Addressed customer inquiries and resolved complaints.
• Completed weekly schedules according to payroll policies.
• Determined staff promotions and demotions, and terminated employees when necessary.
• Updated store pricing, signage and merchandising based on current promotions. 
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Oversaw daily cash register operations and cash management. 
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Answered customers' questions and quickly resolved problems and complaints.
• Maintained a friendly and professional demeanor while interacting with customers.

• Supervised employees during the opening shift.
• Counted the cash drawer before opening store doors.
• Inventoried product on a daily basis, maintaining detailed records.
• Handled customer service issues and rectified employee problems.
• Helped customers select products that best fit their personal needs.
• Built and maintained effective relationships with peers and upper management.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Worked as team member, performing cashier duties, product assistance and cleaning.
• Organized the store by returning all merchandise to its proper place.
• Developed empathetic client relationships and earned reputation for exceeding sales goals.
• Guaranteed positive customer experiences and resolved all customer complaints.
• Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.

• Maintain a clean work area by sweeping up debris from assembly operations.
• Perform minor repairs on defective parts or products during the assembly process.
• Operate machines such as drill presses and saws to cut or shape parts during assembly.
• Identify problems that may affect product quality and take corrective action when required.
• Operated precision tools and equipment to perform dimensions without error.
• Assembled and completed products according to production schedules.
• Read and interpreted schematics and drawings for accurate results.
• Powered up, calibrated and shut down fabricating machinery according to company regulations.