Jose Ivan Rangel Jacome
Hackensack,NY
Summary
Highly skilled Logistics Operations Manager with a proven track record at Capsule, enhancing delivery service through strategic planning and continuous improvement. Spearheaded quality initiatives and leveraged Google Apps Scripts for operational excellence, developing a high-performing team. Fluent in Spanish, adept in data analysis, and committed to operational management excellence.
Overview
7
7
years of professional experience
Work History
Logistics Operations Manager
Capsule
New York
07.2022 - Current
- Recruited, coached, mentored, and developed a high-performing team of dispatchers and couriers, enhancing the same-day delivery service offering
- Manage a workforce of 100+ couriers and 6 dispatchers, overseeing a 2-hour delivery window operation handling 4,000 daily orders across New York City, parts of New Jersey, and Westchester County
- Drive the delivery team to consistently meet and exceed business goals
- Led quality initiatives to minimize process defects, driving improvements to achieve best-in-class performance and operational excellence
- Designed and implemented dashboards and tools using Google Apps Scripts to streamline daily dispatcher tasks and collect actionable data for informed decision-making
- Expanded biker-friendly zones in Brooklyn by strategically placing hubs, resulting in increased productivity and reduced operational costs
- Approved and audited timecards for 100+ employees to ensure accurate and timely payroll processing
- Strategically selected hub locations to optimize route distribution for couriers, ensuring efficient operations within a 2-hour delivery window
- Partnered with cross-functional teams to drive system and operational improvements, enhancing delivery efficiencies and overall service quality
Logistics Lead
Capsule
New York, NY
02.2022 - 07.2022
- Managed a team of dispatchers to ensure excellent execution of delivery operations, including problem resolution and performance improvement
- Planned and staffed couriers, including bikers and drivers, to ensure timely delivery of orders and meet operational demands
- Supervised a dedicated group of 50 couriers in the Bronx, Brooklyn and Queens areas, providing management, feedback, and coaching on best delivery practices
- Opened a new hub location for the evening window in the Brooklyn/Queens area, reducing courier traffic at base, stem time and minimizing scheduled hours
Senior Delivery Experience Associate
Capsule
New York, NY
02.2021 - 02.2022
- Supervised a team of routers managing route optimization and completion for New York City and 21 other U.S
- Cities, ensuring efficient delivery operations
- Oversaw staffing, schedule optimization, and cost reduction for temporary drivers in Miami, including interviewing candidates for courier roles
- Created standard operating procedures (SOPs) for routing in national markets to streamline processes and improve efficiency
Delivery Experience Associate
Capsule
New York, NY
12.2020 - 02.2021
- Assisted customers with rescheduling orders and addressed any delivery issues to ensure customer satisfaction
- Oversaw the routing process for New York City and national markets, including 21 cities across the U.S., ensuring efficient delivery operations
- Trained a team of 3 associates from basic routing principles to managing routes across New York City and 21 U.S
- Cities, enhancing team capabilities and performance
Dispatcher
Capsule
New York, NY
04.2019 - 12.2020
- Supervised a team of 80 couriers, including bikers and drivers, ensuring timely and accurate deliveries across New York City within a 2-hour window
- Strategically planned and adjusted courier schedules to meet daily delivery demands and address staffing needs effectively
- Managed the routing process and sorted orders into optimal delivery routes to enhance efficiency and minimize delays
- Acted as the primary point of contact for addressing and resolving delivery issues, maintaining strong communication with customers to ensure satisfaction
- Coordinated with couriers and internal teams to streamline operations, ensuring all logistical requirements were met and orders were delivered as scheduled
Hub Delivery Driver
Capsule
New York, NY
10.2018 - 04.2019
- Drove a company van to transport routes to hub locations and distribute orders to drivers and bikers
Delivery Courier
Capsule
New York, NY
02.2018 - 10.2018
- Efficiently delivered orders within a 2-hour time frame across Manhattan, Brooklyn, and Queens
Education
Bachelors - Computer Science
Universidad Nacional Experimental Del Tachira
San Cristobal, Venezuela12.2015
Skills
- G-Suite
- Google Apps Scripts
- Paycom
- Fountain
- Data Analysis
- Operational management
- Onfleet
- Continuous Improvement
- Team Development
Languages
- Spanish, Native
- English, Bilingual
Timeline
Logistics Operations Manager
Capsule
07.2022 - Current
Logistics Lead
Capsule
02.2022 - 07.2022
Senior Delivery Experience Associate
Capsule
02.2021 - 02.2022
Delivery Experience Associate
Capsule
12.2020 - 02.2021
Dispatcher
Capsule
04.2019 - 12.2020
Hub Delivery Driver
Capsule
10.2018 - 04.2019
Delivery Courier
Capsule
02.2018 - 10.2018
Bachelors - Computer Science
Universidad Nacional Experimental Del Tachira
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