Jose Jimenez
Compton,California
Summary
Enthusiastic individual seeking entry into the IT field with 7 years of experience in customer service and recently certified Comptia A+. Posses thorough knowledge of IT principals and consistently seeks opportunities to improve technical ability through coursework and simulated projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Operation Specialist
Pacific Western Bank
01.2022 - 01.2024
- Prepare and present meetings regarding the safety and security of customers such as robberies, phishing emails, account fraud.
- Trained and mentored new hires on customer service policies and procedures.
- Provide daily support and assistance to Branch and Internal office associates by phone and email.
- Assisting Manager with daily report audits to ensure no errors were made and all procedures were properly followed within regulations.
Teller
Pacific Western Bank
01.2017 - 01.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates over the phone or in person.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA08.2021
Skills
Active Listening
Effective Communication
Critical Thinking
Bilingual (Spanish)
Microsoft Office 365
Network troubleshooting
Problem-solving abilities
Certification
Comptia A+ 08/2024
Technical Skills
- Built my own PC and configured PC to allow for optimal performance
- Created a home lab to experiment with personal projects such Active Directory, Web Servers, Virtualization Software, etc.
- Created and configured Active Directory template to manage and secure Windows user accounts.
- Installed VirtualBox and installed different Operating Systems such as Windows, Linux, Ubuntu, and MacOS to gain further experience
- Experience in installing and configuring peripheral devices such as monitors, scanners, printers, etc.
Timeline
Branch Operation Specialist
Pacific Western Bank
01.2022 - 01.2024
Teller
Pacific Western Bank
01.2017 - 01.2022
Associate of Science - Business Administration
Long Beach City College
Comptia A+ 08/2024
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