Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSE J. RODRIGUEZ

Kissimmee,FL

Summary

Accomplished Reservations Coordinator at Hilton Conrad Orlando, leveraging bilingual communication and contract negotiation skills to enhance guest satisfaction. Spearheaded cross-departmental collaboration, achieving a 95% VIP satisfaction rate. Expert in process improvement and confidentiality protocols, consistently delivering exceptional results through attention to detail and team collaboration.

Overview

6
6
years of professional experience

Work History

Reservations Coordinator

Hilton Conrad Orlando
01.2025 - Current
  • Coordinate and manage group reservations through detailed contract and proposal preparation, ensuring accuracy and timely communication with clients and internal stakeholders.
  • Assist in booking and customizing reservations for VIPs and luxury guests, aligning with brand standards and enhancing the overall guest experience.
  • Support cross-functional teams, including Sales, Front Office, and Concierge, by relaying accurate reservation details and special requests, streamlining operations, and providing guest service.
  • Maintain clear and consistent communication across departments to ensure all reservation-related updates are properly routed and executed, minimizing service gaps.

Guest Service Agent

Hilton Conrad Orlando
01.2023 - 01.2025
  • Enhanced guest satisfaction within six months by efficiently resolving issues and streamlining front desk operations.
  • Processed in daily transactions with accuracy, maintaining high levels of financial accountability.
  • Assisted operational efficiency by handling up to 40+ guest inquiries per shift, ensuring adherence to company standards and local hospitality policies.

VIP Coordinator

JW Marriott Grande Lakes
01.2022 - 12.2022
  • Elevated guest experience for 100+ high-profile VIP guests by coordinating tailored services, resulting in a 95% satisfaction rate.
  • Spearheaded collaboration between 6+ departments, ensuring timely execution of special requests, reducing response times by about 23%.
  • Maintained secure handling of confidential guest information and enhanced VIP privacy protocols, reducing compliance risks.
  • Provided expert guidance to three team members on improving communication strategies, improving overall team coordination and efficiency.

Guest Experience Expert

JW Marriott Grande Lakes
01.2021 - 12.2022
  • Delivered personalized service to 200+ guests per week, improving the hotel’s guest satisfaction score by 15%.
  • Managed guest payments totaling $30K weekly, ensuring full compliance with financial processes and procedures.
  • Solved guest billing and room issues with a 98% resolution rate, contributing to increased loyalty and repeat bookings.
  • Enhanced front desk operations by cross-training staff on hotel systems, reducing service delays by about 27%.
  • Trained five team members on operational best practices, improving team efficiency and collaboration.

Special Events Attendant

Gaylord Palms ICE
01.2019 - 12.2020
  • Supported the successful execution of 50+ large-scale events, contributing to an increase in event attendance.
  • Delivered exceptional guest service to 100+ attendees daily, resulting in a 90% positive feedback rate.
  • Collaborated with coordinators to streamline event setup processes, reducing setup times by 20%.

Education

Associate of Arts -

Valencia Comm. College
Orlando, FL

Bachelors in Science - Hospitality Mgmt.

University of Central Florida
Orlando, FL

Skills

  • Customer engagement
  • Process improvement
  • Data analysis
  • Technical proficiency
  • Bilingual communication
  • Team collaboration
  • Attention to detail
  • Confidentiality protocols
  • Detail-oriented
  • Phone and email etiquette
  • Excellent communication
  • Contract negotiation

Languages

Spanish
Professional

Timeline

Reservations Coordinator

Hilton Conrad Orlando
01.2025 - Current

Guest Service Agent

Hilton Conrad Orlando
01.2023 - 01.2025

VIP Coordinator

JW Marriott Grande Lakes
01.2022 - 12.2022

Guest Experience Expert

JW Marriott Grande Lakes
01.2021 - 12.2022

Special Events Attendant

Gaylord Palms ICE
01.2019 - 12.2020

Associate of Arts -

Valencia Comm. College

Bachelors in Science - Hospitality Mgmt.

University of Central Florida

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