Jose Rivera
Bridgeport
Summary
Compassionate professional with extensive experience in customer service and behavioral interventions. Proven ability to tailor strategies to individual client needs while creating a calm and supportive environment. Expertise in promoting independence and achieving positive behavioral outcomes.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Behavior Technician
Autism Behavioral Health
Trumbull
11.2023 - Current
- Executed evidence-based techniques, including discrete trial training and task analysis, to enhance client learning outcomes.
- Implemented behavior intervention plans to manage crises and decrease challenging behaviors effectively.
- Recorded and analyzed behavioral data to track client progress accurately and guide future interventions.
- Supported clients in achieving greater independence in self-care routines, including hygiene, feeding, and dressing.
- Maintained patience and empathy while assisting clients in challenging situations, ensuring calmness under pressure.
- Modified strategies based on client mood and environmental factors, adjusting interventions in real-time.
- Explained client progress to parents, teachers, and supervisors while simplifying tasks for clarity.
- Adhered to professional ethics by maintaining confidentiality and establishing clear clinical boundaries.
Multi Dimensional Family Therapy (MDFT) Case Manager
Wheeler Clinic
New Haven
05.2021 - 08.2022
- Prepare client toxicology screens
- Recorded detailed case notes to document client progress and interventions
- Collaborated with external providers (DCF, probation, etc.) to review and coordinate client case progress, ensuring comprehensive support
- Strategized service delivery and discharge planning to align with client needs and goals
- Safety planning and treatment planning/goal setting
- Assisted clients in achieving wellness and autonomy through tailored support and resources
- Sought and secured necessary resources to support client well-being
Barista
STARBUCKS COFFEE COMPANY
Fairfield
10.2016 - 04.2021
- Prepared and served hot and cold artisan beverages to meet customer preferences.
- Crafted and recommended specialty drinks tailored to individual customer tastes.
- Delivered excellent customer service through active listening and effective communication.
- Stocked and arranged merchandise to maximize visual appeal and ensure customer accessibility.
- Ensured cleanliness and sanitation of work area and equipment to uphold safety standards.
Cashier/Floral Clerk
Stop & Shop
Fairfield
12.2013 - 12.2016
- Assisted customers with in store checkout
- Received and processed floral orders
- Created floral arrangements for weddings, proms, and other events and holidays
Keyholder
GameXchange
Trumbull
12.2012 - 01.2014
- Managed the store's opening and closing procedures
- Counted and reconciled cash in register at beginning or end of shift
- Ensured trade-in quality for customer satisfaction
Work Study
Registrar's Office
Bridgeport
01.2012 - 05.2013
- Assisted students with building class schedule and registration
- Uploaded change of grade forms into database on behalf of professors
- Organized and filed student records
Education
B.S. - Sociology
Arizona State University
Tempe, AZ12-2020
Associate in Arts - Psychology
Housatonic Community College
Bridgeport, CT05-2014
Skills
- Behavior intervention strategies
- Crisis adaptability
- Problem solving
- Client advocacy
- Team collaboration
- Organizational skills
- Effective communication
- Active listening
- Empathetic care
- Compassion and relatability
Certification
- Child CPR AED, 07/01/21
- Greener Apron, 12/01/20
- Barista Trainer, 03/01/18
- Barista, 10/01/16
Languages
- English, Native or Bilingual Proficiency
- Spanish, Elementary Proficiency
Hobbies and Interests
- Volunteering
- Journaling
- Photography
- Traveling
- Fitness
- Music
- Video Games
- Renewable Energy
Projects
- Out of the Darkness Walk, 12/01/21
- GroundWork, 04/01/21
- Habitat for Humanity, 01/01/19
- Breast Cancer Awareness Event, 10/01/19
- Week of Kindness, 10/01/19
- Coffee with a Cop, 11/01/18
Timeline
Behavior Technician
Autism Behavioral Health
11.2023 - Current
Multi Dimensional Family Therapy (MDFT) Case Manager
Wheeler Clinic
05.2021 - 08.2022
Barista
STARBUCKS COFFEE COMPANY
10.2016 - 04.2021
Cashier/Floral Clerk
Stop & Shop
12.2013 - 12.2016
Keyholder
GameXchange
12.2012 - 01.2014
Work Study
Registrar's Office
01.2012 - 05.2013
B.S. - Sociology
Arizona State University
Associate in Arts - Psychology
Housatonic Community College