Jose Lara
Glendale,AZ
Summary
Dynamic professional with experience on a maximum and close security locations along with experience in crisis management and relationship building, honed at the Arizona Department of Corrections and other roles. Excelled in inmate supervision and fostering secure environments, demonstrating exceptional observation skills and stress tolerance. Achieved significant improvements in safety and efficiency through effective conflict resolution and surveillance techniques. Hardworking Correctional Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Correctional Officer
Arizona Department of Corrections
01.2024 - Current
- Observed behavior of residents individually and in groups.
- Assisted with indirectly investigations involving gang activities within unit
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, and scheduled activities.
- Observed and supervised inmates throughout meal time, recreation, and showers
- Conducted routine and emergency head counts.
- Interviewed inmates to obtain information and assess needs.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Restrained juvenile inmates when disturbances required physical intervention.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Interviewed inmates to obtain information and evidence.
- Transported inmates to and from medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Conducted security checks of inmates and living areas.
Front Desk Associate
EOS Fitness
09.2023 - 03.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Maintained cleanliness and organization of front desk area.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
Dispatcher
Straight Jacket Express
11.2021 - 12.2023
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
No Degree - Diesel Mechanics
Arizona Automotive Institute
Glendale, AZ08.2023
High School Diploma -
Metro Tech High School
Phoenix, AZ05.2021
Skills
- Records Management
- Prisoner Transport
- Inmate monitoring
- Crisis Management
- Inmate Supervision
- Relationship building and management
- Criminal Investigations
- Central and pod control
- Conflict resolution skills
- De-Escalation Techniques
- Observation
- Stress Tolerance
- Restraint Techniques
Accomplishments
- Seized 3 weapons during random cell searches.
- Seized various amount of Prison made alcohol
Certification
- Arizona Correctional Officer Training - February 27th, 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Correctional Officer
Arizona Department of Corrections
01.2024 - Current
Front Desk Associate
EOS Fitness
09.2023 - 03.2024
Dispatcher
Straight Jacket Express
11.2021 - 12.2023
No Degree - Diesel Mechanics
Arizona Automotive Institute
High School Diploma -
Metro Tech High School