Jose Layza Bringas
Trujillo,Peru
Summary
Seeking a dynamic role that offers new challenges and opportunities for professional growth, where I can leverage my skills and experience to contribute effectively while developing my IT skills.
Overview
16
16
years of professional experience
Work History
Communication Services Manager
Oceania Cruises
Miami, FL
06.2024 - 08.2024
- Managed communication services, including troubleshooting devices and overseeing internet service
- Utilized strong knowledge of network systems, technical support, and hardware to resolve issues efficiently
- Interacted with guests in a courteous and professional manner, ensuring their internet needs were met and any issues with their devices, such as phones, tablets, and laptops, were resolved promptly.
Internet Manager
Anuvu Operations LLC
Miami, FL
01.2024 - 06.2024
- Oversaw internet service , troubleshooting devices, and maintaining network reliability
- Applied extensive knowledge of network systems and hardware to address and resolve technical issues, ensuring optimal performance
- Interacted with guests in a courteous and professional manner, ensuring their internet needs were met and any issues with their devices, such as phones, tablets, and laptops, were resolved promptly.
Senior Guest Service Officer
Royal Caribbean International
Miami, FL
05.2022 - 12.2023
- Supervised guest services, resolved complex issues, and maintained high standards of guest satisfaction
- Ensured all interactions with guests were conducted with the utmost respect and politeness, enhancing their overall experience on the cruise.
Guest Service Associate
Norwegian Cruise Line
Miami, FL
08.2017 - 03.2022
- Provided excellent guest service, managed reservations, and handled guest inquiries and complaints effectively
- Maintained a friendly and professional demeanor in all interactions with guests, ensuring a positive and memorable experience.
Translator
CIADES ONG
Trujillo, Peru
06.2016 - 06.2017
- Translated documents and communications from English to Spanish and vice versa, supporting organizational operations
- Provided interpretation services during meetings and conferences.
- Translated a variety of documents from English to Spanish, including legal contracts and medical records.
Bilingual Receptionist
Huanchaco Paradise
Miami, FL
06.2015 - 06.2017
- Managed front desk operations, provided bilingual support, and handled reservations and guest requests
- Interacted with guests in a courteous and professional manner, ensuring their needs were met efficiently.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Bilingual Receptionist
Los Heraldos de la Merced
Trujillo, Peru
02.2014 - 03.2015
- Managed front desk operations, provided bilingual support, and handled reservations and guest requests
- Interacted with guests in a courteous and professional manner, ensuring their needs were met efficiently.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Waiter
Estrella Marina
Trujillo, Peru
10.2012 - 11.2013
- Provided food and beverage service, ensuring a high-quality dining experience for customers
- Engaged with customers in a friendly and respectful manner, addressing their needs and requests efficiently.
Translator and Interpreter
Ciades ONG
Trujillo, Peru
11.2010 - 12.2011
- Facilitated translation and interpretation services to bridge communication between English and Spanish speakers
- Ensured interactions were conducted with courtesy and respect, addressing any concerns with a professional demeanor.
Waiter
Restaurant Estrella Marina
Trujillo, Peru
11.2008 - 11.2009
- Took orders and served food in a fast-paced restaurant environment
- Maintained a polite and professional demeanor while interacting with customers.
Education
Intermediate -
Institute “El Cultural” English
12.2009
Hospitality Management -
Institute Cetpro Huanchaco
10.2008
Skills
- Strong knowledge of network systems and hardware
- Experienced in troubleshooting devices and resolving technical issues
- Proficient in internet service management and technical support
- Exceptional interpersonal skills with a focus on polite and professional guest interactions
- Bilingual in English and Spanish
References
- Fernando Pérez Villar, CEO, CIADES ONG, +51 044 775915, +51 978 556 311
- Miguel Gonzales, Manager, Huanchaco Paradise, +51 044 530440, +51 921 212 814
- Norwegian Cruise Line , +1 020 8834 9019
- Royal Caribbean International, +1 305-341-0204
- Terri Levitan, Account Executive, Anuvu Operations LLC, +1 954-682-9618 / +1 310-437-6000
- Oceania Cruises, +1 305-514-2300
Emergency Contact
Jose Layza Torres, Father, +51 948 416 871
Personal Information
- Age: 37 years
- Place of Birth: Trujillo , Peru
- Date of Birth: 03/07/87
- Nationality: Peruvian
- Marital Status: Single
- Usa visa expiration date 11/26
- Seaman Book Expiration Date 01/29
- Passport Expiration Date 04/26
Training and Certification
- Basic Safety Training STCW - Expiration Date 09/27
- Crisis Management and Human Behavior - Expiration Date 02/25
- Crowd MGMT Training - Expiration Date 09/27
- Security Awareness Training Expiration Date - Don't Expire
Timeline
Communication Services Manager
Oceania Cruises
06.2024 - 08.2024
Internet Manager
Anuvu Operations LLC
01.2024 - 06.2024
Senior Guest Service Officer
Royal Caribbean International
05.2022 - 12.2023
Guest Service Associate
Norwegian Cruise Line
08.2017 - 03.2022
Translator
CIADES ONG
06.2016 - 06.2017
Bilingual Receptionist
Huanchaco Paradise
06.2015 - 06.2017
Bilingual Receptionist
Los Heraldos de la Merced
02.2014 - 03.2015
Waiter
Estrella Marina
10.2012 - 11.2013
Translator and Interpreter
Ciades ONG
11.2010 - 12.2011
Waiter
Restaurant Estrella Marina
11.2008 - 11.2009
Intermediate -
Institute “El Cultural” English
Hospitality Management -
Institute Cetpro Huanchaco
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